Sr. Operations Associate, Implementation Specialist

Overview

At Commure, our mission is to simplify healthcare and reimagine the healthcare experience. Our AI solutions span ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — designed for providers & administrators to focus on delivering care.

Healthcare is a large industry, and Commure is at the heart of transforming it. We power clinicians across care sites nationwide and support significant patient interactions and value through our systems. With new product launches and bold growth plans, we aim to move from an upstart innovator to an industry-standard platform in the coming years.

Commure was named to Fortune’s Future 50 list for 2025 and is backed by investors including General Catalyst, Sequoia, Y Combinator, Lux, and others. We have achieved strong year-over-year growth and are looking for teammates to help power healthcare AI-powered transformation. Join us in shaping the future of healthcare.

About the Role

As a Sr. Operations Associate, Implementation Specialist at Commure, you will play a pivotal role in our operations team, focusing on Revenue-Cycle Management, by working across the organization to define critical business processes. You will have end-to-end ownership — ensuring efficient execution for clients and driving business metrics. This is a high-visibility, high-impact, high-autonomy role that will expand to cover more emergent business problem areas as the company grows.

What You’ll Do

• Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Launcher, Account Management, and other Operations teams.
• Apply healthcare revenue cycle and billing experience to validate configurations, identify risks, and prevent downstream denials or operational issues.
• Conduct data validation, reporting, and quality checks to ensure accuracy and integrity during implementation.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Break down complex, challenging business problems. Own execution and outcomes.
• Troubleshoot data, process, and workflow blockers and coordinate with cross-functional teams for resolution.
• Provide business and technical insights that improve workflows and support successful outcomes.
• Act as a reliable link between operational and technical teams, ensuring accurate capture and execution of requirements.
• Perform other related duties as assigned to support the needs of Business Operations.

What You Have

• 2-5 years of experience in healthcare operations, revenue cycle management (RCM), or billing, ideally within a Health Tech, SaaS, or consulting environment.
• Prior experience in consulting, investment banking, or operations at a fast-paced organization with strong analytical and execution demands.
• Strong data and technical aptitude, with experience validating, analyzing, and interpreting large data sets.
• Deep experience with data analysis tools (SQL and Excel strongly preferred). Basic SQL assessment will be part of the interview process.
• Understanding of healthcare operational and financial workflows, with the ability to translate them into technical and process requirements.
• Experience supporting implementations, onboarding, or process improvement projects, preferably across cross-functional teams.
• Demonstrated project management skills, with the ability to coordinate multiple work streams in a fast-paced environment.
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of key metrics.
• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
• Truth Seeker:
  You are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requests.
• Comfort in Chaos:
  You are comfortable working in an autonomous environment, can…