Senior Manager, Email​/SMS Marketing

Our mission is to open the door to the life‑changing impact of education. We build market‑leading, online college credit and test‑preparation solutions that help working adults earn their degrees, advance their careers, and achieve economic mobility. Recognized by Fast Company and GSV 150 as one of the world’s most innovative education companies, we are also at the forefront of AI‑first learning, combining artificial intelligence with the latest learning science to improve access and outcomes at scale.

Our product is our impact. Through our Keys to College and Keys to the Classroom initiatives, we have saved students over $700 million in tuition and enabled hundreds of thousands of learners to pursue and succeed in careers across nursing, teaching, counseling, business, and other high‑demand fields. We are deeply focused on measurable outcomes and building products that create meaningful, lasting change in people’s lives.

is seeking a hands‑on, execution‑driven Senior Manager of Growth Email/SMS Marketing to build and scale customer journeys that drive new members, retention, and long‑term value. This is a high‑impact role where you’ll personally own and execute lifecycle strategies across customer acquisition, onboarding, engagement, and win back—while embedding personalized AI‑powered workflows into every stage of the customer experience.

You’ll be the primary operator across email and SMS channels, managing contractors and leveraging AI tools to scale production, personalization, and campaign performance. You’ll collaborate closely with Growth, Product, Content, Creative, and Data Science to power sustainable SaaS growth.

This role is based in our Mountain View, CA office and is hybrid in office Mondays, Wednesdays, and Thursdays.

• Own and execute email and SMS marketing programs end‑to‑end—from strategy and segmentation through build, deployment, analysis, and iteration. This is a hands‑on execution role, not a delegation role.
• Scale with AI and contractors:
  Leverage generative AI tools to accelerate copy creation, audience segmentation, personalization, and campaign ideation. Manage and direct external contractors to expand campaign output and maintain high execution quality across channels.
• Develop and execute a full‑funnel lifecycle marketing strategy that improves acquisition, reduces churn, and increases LTV across all user segments.
• Lead journey mapping and leverage AI tools to manage automated workflows based on customer behavior, lifecycle stage, and predictive analytics to identify key friction points and opportunities.
• Implement robust A/B testing and optimization frameworks across lifecycle channels, with clear KPIs and cohort tracking.
• Partner with Product, BI, and Engineering to drive data‑enriched lifecycle experiences—including event‑based triggers, dynamic messaging, and cross‑channel orchestration.
• Share performance results and strategic insights with leadership, developing KPIs and forecasts that align with broader marketing and business objectives.

• 6+ years of experience in lifecycle or retention marketing, ideally within a high‑scale SaaS or subscription‑based product.
• Expertise in behavioral segmentation, event‑based triggers, funnel design, and customer journey automation.
• Demonstrated fluency with AI tools (generative AI, automation platforms) to accelerate content production, personalization, and campaign operations.
• Expertise in behavioral segmentation, event‑based triggers, funnel design, and customer journey automation.
• Strong track record across email, SMS, push, and in‑product messaging—with deep knowledge of modern lifecycle platforms (e.g., Listrak).
• Analytical, AI‑forward mindset with a strong bias for action and a get‑it‑done approach.

• Prior work in edtech, consumer SaaS, or mission‑driven technology companies

The salary range for this position is $160,000 - $190,000 per year. Pay is dependent upon factors including skills, work experience, business needs, and market demands.

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