Dispatcher, Customer Service​/HelpDesk

Summary

Are you ready to take on a critical role in emergency communications? Chenega and NASA is seeking a dedicated Dispatcher to join our team in Mountain View, CA. If you have a passion for public safety and excellent communication skills, this is the perfect opportunity for you!

• Critical Role: Play a vital role in ensuring public safety and effective emergency response.
• Professional Growth: Gain valuable experience and advance your career in emergency communications.
• Impactful Work: Contribute to the safety and security of the community.

What You'll Do:

• Monitor Systems: Oversee alarms, fire and security systems, access control, CCTV, CJIS Terminal, CLETS, and more.
• Incident Tracking: Track and record all incidents with a chronological listing.
• Emergency Coordination: Maintain communication with local and county dispatch centers, request mutual aid resources, and notify affected jurisdictions of events.
• Operate 911 Systems: Handle 911 emergency calls and the Telephone Device for the Deaf (TDD).
• Flexible
  
  Hours:
  
  Be available for flexible hours, including weekends and holidays, and remain on call for emergency duty.
• Other Duties: As assigned.

• Education: High School Diploma or GED required.
• Certifications: IC​S‑100, IC​S‑200, NIMS IS‑700, POST Basic Dispatch Academy), and First Aid/CPR or BLS certification required prior to appointment.
• Skills: Knowledge of standard office practices, report preparation, and emergency communication systems. Proficient with computers and MS Office applications.
• Requirements: Must possess and maintain a valid state driver’s license and be able to obtain a DoD security clearance. Must have no record or history of illegal drug use, sale, possession, or manufacture during the previous five years.

Ready to take the next step in your career? Apply now and become a vital part of Chenega's team in Mountain View, CA!

USD $41.21/Hr.