Strategy & Business Operations Principal — Lending & Business Credit Card

Overview

Intuit’s Lending and Business Credit Card (BCC) businesses sit at the heart of our Services Business Unit. These offerings help small businesses access capital, manage spend, and improve cash flow — all within the Quick Books platform. As we scale Lending and bring the Intuit Business Card to market, we need a Strategy & Biz Ops Principal who can drive clarity, operational rigor, and forward-looking strategy in one of the company’s fastest-growing areas.

This role is not a back‑office strategist. You will run the operating system, shape the multi‑year strategy, and put points on the board by unblocking the funnel, accelerating execution, and ensuring the business moves with discipline and speed.

You will report directly to the Head of Strategy & Biz Ops for the Services BU and, as a core member of the Lending Business, partner closely with Product, Risk, Marketing, Finance, Data Analytics, Sales, Partnerships, and the Lending & BCC leadership teams.

Run the operating system for Intuit Business Credit Card

• Own the end‑to‑end operating cadence for the Intuit Business Credit Card (BCC): MBRs, Priority Reviews, dashboards, performance insights, and readiness tracking.>
• Deliver a clear narrative of business performance, risks, and opportunities — driving alignment among senior leaders and cross‑functional stakeholders.

Drive execution and unblock the BCC launch

• Identify execution gaps and surface the highest‑leverage actions to accelerate acquisition, activation, and usage of the BCC.
• Partner with Product, Credit Risk, and Marketing to resolve funnel frictions and ensure the business is meeting plan.
• Instill accountability and operational rigor across the org.

Shape the multi‑year strategy

• Build a cohesive long‑term strategy for Lending and the Business Credit Card, including customer segmentation, competitive landscape, product evolution, and “better together” plays across the Money portfolio.
• Develop frameworks and choices that clarify tradeoffs for senior leadership.

Create clarity across a complex, cross‑functional business

• Translate complexity into actionable insights, ensuring teams understand priorities and success measures.
• Anticipate where alignment will break down and proactively drive resolution.

Partner deeply with Lending leadership

• Work hand‑in‑glove with the Product leaders, Risk, and Biz Ops.

Elevate the rigor of the organization

• Build repeatable systems for diagnosing performance, evaluating initiatives, and driving disciplined execution.
• Ensure decisions are data‑backed, high‑trust, and move the business forward.

What You’ll Bring

• 10+ years in strategy & business operations, product strategy, consulting or operating roles in high‑growth technology environments. Consulting experience helpful but not required.
• SaaS or fintech experience preferred; this role requires rapid mastery of lending and credit concepts; you will be expected to come up the curve quickly, supported by internal domain experts.

• Proven ability to run an operating system: drive a cadence, create clarity, instill accountability, and manage a portfolio of initiatives.
• Demonstrated experience moving a business from strategy → action → results.
• Comfortable operating with urgency, ambiguity, and evolving business needs.

• Strong structured problem‑solving, ability to define choices, and comfort navigating multi‑stakeholder complexity.
• Ability to distill insights from imperfect data and tell a compelling story.

• Track record of putting points on the board — identifying opportunities, driving alignment, resolving blockers, and landing outcomes.
• Extreme ownership mindset; moves naturally between long‑term thinking and short‑term unblock.

Communication:
Executive‑level written and verbal communication skills; able to simplify complexity and influence at scale.