Assistant Community Manager; Tyrella Gardens

Assistant Community Manager (Tyrella Gardens)

Mountain View, California

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of Mid Pen. Property Management works closely with our residents, our community partners, and their fellow Mid Penners, including close collaboration with our Resident Services team.

ESSENTIAL DUTIES

• Schedules income verification appointments, prepares and processes lease agreements and maintains housing wait list.
• Assists in the completion of re‑certifications, welfare exemption documents, Management and Occupancy (MOR) and Tax Credit Allocation Committee (TCAC) reviews.
• Issues notices, schedules vacancies, prepares, and monitors turnover forms.
• Assists in the collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits.
• Inspects property and identifies maintenance and security issues.
• Supports working relationships with local law enforcement and emergency agencies.
• Coordinates maintenance inspections with facilities staff and ensures work orders are processed in a timely manner.
• Maintains resident and property files without compromising confidential information.
• Communicates procedures regarding emergency preparedness to residents and coordinates logistics for resident meetings.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• High School diploma or GED and one year of residential property management, customer service or administrative experience, or an equivalent combination of education and relevant experience.

Knowledge, Skills, and Abilities

• Proficiency using MS Office and/or Real Page software system.
• Possess strong verbal and written communication skills.
• Strong customer service with the ability to achieve measurable results.
• Ability to work independently with minimal supervision in a team‑based environment.
• Must be well organized and detail‑oriented.
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation.
• Commitment to the Mission and Values of Mid Pen Services and Mid Pen Housing.

Physical Requirements

• Constantly perform desk‑based computer tasks, frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

PAY RANGE

$20.51 - $25.64 Hourly – Pay based on applicable experience and qualifications

Benefits

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

Mid Pen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, Mid Pen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.