Shopping Dept. Manager

Overview

PURPOSE: As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets.

• DUTIES & RESPONSIBILITIES:
• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order.
• Identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen).
• Monitor the processing of all customers’ orders to ensure customers receive all products that have been ordered/charged for.
• Monitor/review the picking of orders to ensure time commitments are met.
• Bag grocery items and place them into bins.
• Push filled cart to the DUG area to be staged on to hand trucks.
• Push loaded hand truck to customer vehicle for handoff.
• Train, schedule and supervise Personal Shoppers.
• Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance.
• Maintain cleanliness of store and DUG area.
• Adhere to uniform and grooming policy as defined within company policy.
• Other duties as assigned.

• The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position:
• Demonstrated prior customer service or related experience
• Knowledge of products, product pricing and store layout
• Ability to use basic math skills
• Ability to operate company operating systems for online shopping
• Excellent customer service skills
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently as well as within a large team
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers
• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis)
• Ability to comply with workplace conduct standards

• Lift/Carry:
  Frequent; 5-35 lbs. Seldom carries 35+ pounds
• Push/Pull:
  Frequent; push/pull 10-35 lbs. products
• Squat/Kneel:
  Occasional
• Bend/Stoop:
  Occasional
• Twist/Turn:
  Frequent
• Stand/Walk:
  Continuous
• Grip/Grasp:
  Frequent
• Reach:
  Frequent