Patient Navigator, PRN

Patient Navigator, PRN (Healthcare)

Are you ready to be a lifeline for patients when it matters most? Our private oncology clinic is seeking a PRN (part-time, on‑call) dedicated Patient Navigator to champion patient needs, simplify complex care pathways, and help create a supportive, patient‑first experience.

This position has the potential to become full‑time in the future. It will also provide cross‑training opportunities throughout Front Office Operations at our Mountain Home clinic.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 750 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

The Patient Navigator will provide a personal touch to the new patient experience. The navigator may serve as a bridge to help connect patients with other services and contacts within the clinic.

• Meet new patients to make them comfortable with the clinic and what they can expect on their first visit.
• Orient patients to the facility by giving them a tour of key locations and may introduce patients to various staff as appropriate.
• Present patients with new patient folders and services.
• Review new patient paperwork and offer to assist in completing documents, scans insurance and driver's license, etc.
• Review HIPAA form and pertinent releases or legal documents for the chart (POA, living will, etc.).
• Assist with Front Desk Receptionist as needed.
• Attend assigned staff meetings.