Customer Service Representative

Why consider this job opportunity

• Salary up to $20.00 per hour based on experience and location
• Opportunity for career advancement and growth within various departments of the employer
• Work remotely from a designated location within the contiguous United States
• Comprehensive benefits package including health insurance, 401k options, and paid vacation
• Unique opportunity to take one undergraduate course tuition-free each semester
• Supportive and dynamic work environment focused on high-caliber customer service

• Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
• Efficiently obtain information from callers, including prospective and current students, educators, and industry contacts
• Perform outbound call activities to support Admissions efforts for events like Open House and Campus Visits
• Ensure all inquiries are handled with the highest level of customer satisfaction
• Collaborate with Marketing and Admissions Departments to stay informed about Academy highlights and new program offerings

• Excellent and professional verbal and written communication skills
• Previous receptionist or call center experience preferred
• Ability to listen attentively and assess callers’ needs
• Strong organizational, problem-solving, multitasking, and prioritization skills
• Ability to work under pressure in a fast-paced, dynamic environment

• Experience with Salesforce and People Soft is a plus but not required
• Proficiency in Microsoft Word, Excel, and Outlook

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