Front Office Supervisor

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well‑being.

We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company‑Sponsored Life Insurance
• Short & Long‑Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

The overall objective and purpose of the Front Desk Supervisor are to support our mission by leading the team in executing front desk‑related responsibilities to the Kessler Collection standards. This includes relentlessly inspiring, coaching, and training staff to exceed our guests’ expectations.

Primary areas of responsibility include, but are not limited to the following:

• Supervise Front Office Grand Performers, ensuring the execution of KQA and BSA standards.
• Provide hands‑on training and continuous coaching to subordinates, supervising the execution of service‑related tasks to assist in the efficient and professional operation of the Front Office.
• Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control.
• Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
• Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes.
• Ability to perform all Front Office related tasks.
• Train, mentor, and develop Grand Performers to the standards of a world‑class property and intuitive service experience. Assist in developing leaders and bench strength through the implementation of the Job Coach program.
• Have a thorough knowledge of the product, including room types, amenities, services, and brand standards.
• Stay informed of sales strategies, packages, promotions, and discounts, and understand the impact on other departments.
• Conduct interviews and give feedback on candidates.
• Assist with corrective action to continuously improve service results.

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader – Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement – Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight time frames while simultaneously managing several projects.
• Generates alignment – Ensures proper time and effort is spent to build high‑level performance and consistency throughout collection.
• Leads with courage – Provides a culture of accountability.
• Execution of plans – Utilizes our systems, tools, and resources to accomplish results and achieve goals.
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to work well in stressful, high‑pressure situations.
• Comprehensive knowledge of a safe work environment.

• High school diploma or General Education Degree – required
• 1+ years of relevant work experience in similar scope and title – required
• Experience with in luxury brand/markets – required
• Experience with Opera – preferred

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following…