Administration Assistant​/Cynorthwyydd Gweinyddol

We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within a fast‑paced customer focused environment to make a real difference to people's lives, homes and communities. Who are we looking for and what will you be doing? We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents and staff.

With a strong customer‑focused and empathetic approach, you will bring proven experience in administration and enable the delivery of services to our residents by providing effective administrative support to all departments within the Group. Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function. A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement.

Proficiency in Microsoft Office (Word, Excel, Outlook) is required. This role is office based and suits someone who is comfortable working both independently and as part of a busy team, and who can solve problems and manage their workload effectively while making sound decisions. You will be expected to carry out a wide range of admin tasks, including proof reading and formatting external correspondence.

You will monitor door entry systems and distribute compliance documents in line with legal requirements.

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group;

it underpins the way in which we operate.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy:

• Salary £27,504 - £30,178 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.