Veterinary Client Service Representative

Overview

At College Way Animal Hospital, we offer primary care services for dogs and cats in Skagit, Whatcom, and Snohomish counties. We look to promote caring relationships with pets and their owners by providing a compassionate environment committed to time-tested practicality, balanced with the latest advances in medical and surgical veterinary care.

As a Client Service Representative, you will play an important role in pets' lives by providing comprehensive care throughout their journey. Your work will range from facilitating outpatient treatments and performing laboratory tests, to surgery assistance, to support services including admitting and discharging patients.

• Greet clients and their pets to strengthen client relationships; assist with new client registrations and communicate expected wait times.
• Educate clients and answer non-medical inquiries; maintain client relationships and service standards by managing phone calls, messages, emails, and faxes.
• Schedule appointments, coordinate in-office diagnostics, and communicate with referring hospital staff to access patient records; create appointment reminders and reschedule as needed.
• Maintain accurate computer records for client and patient data and verify patients entering the hospital.
• Keep the front desk, reception areas, waiting areas, and exam rooms neat and clean.
• Ensure financial responsibilities are met, review charges for services, and reconcile cash drawer with computer-generated reporting.
• Mentor and support fellow team members as needed.

• Customer service experience; 1+ years in veterinary medicine are highly preferred.
• Strong communication skills; team-oriented with the ability to collaborate and support others.
• Excellent multi-tasking abilities.
• Ability to work 4–10 hour shifts.
• Desire to practice empathetic, gold-standard medicine benefiting patients and clients.
• Positive, kind, and trustworthy communication with patients, team members, and clients.
• Desire to continually grow and advance as a valued team member.

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance and disability plans, eligible team members receive:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for pet adoption
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and free continuing education courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Support for your career development is integral to Thrive. Through training and free continuing education experiences, your career can flourish within a locally rooted, nationally connected community.

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, while benefiting from Thrive’s extensive resources and maintaining unique hospital identities.

We are committed to creating a culture where everyone is heard, respected, and valued. We offer customizable professional development opportunities, a supportive work environment, and 24/7 mental health support. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate diverse voices.