Financial Service Representative

Overview

If you re seeking more than just a job, join Heights Finance and kickstart your career
! Are you ready to make a difference in the world of consumer finance? Heights Finance is part of the Attain Finance family with over 50 years of experience providing credit solutions across the U.S. and Canada. We develop convenient, accessible financial services to meet customers  growing needs.

Join a leading consumer credit lender that values innovation and collaboration. As part of Attain Finance, our portfolio includes brands like Cash Money®, Lend Direct®, Heights Finance. We continually evolve to better serve customers.

Be part of a dynamic team shaping the future of consumer finance. Apply today!

• Deliver Exceptional Service:
  Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth:
  Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers:
  Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote offerings.
• Support Delinquency Management:
  Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow:
  Participate in a hands-on training program with one-on-one mentoring to build skills and confidence.
• Ensure Compliance:
  Follow all regulatory guidelines and company policies to protect customer information and company assets.

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset:
  Confidence in promoting products and services that meet customer needs.
• Strong Communication:
  Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving
  
  Skills:
  
  Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability:
  Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background:
  High School diploma or equivalent required; college coursework or degree is a plus.
• Industry
  
  Experience:
  
  Experience in customer service, sales, or consumer finance is preferred but not required—we ll train the right candidate!

2929 Broadway Street, Ste 4, Mount Vernon, IL 62864

Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Hourly: $16.75 - $23.25

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered will be determined by factors including location, skills, knowledge, competencies, and experience.

• Paid Time Off, Medical, Dental, Vision and other voluntary coverages
• 401(k) with company match (30 days post hire, starting on the 1st of the month)
• Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council
• Tuition Reimbursement, Leadership Development Programs, Monthly Bonus Program

This employer participates in E-Verify for US-based hires.

Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, Lend Direct®, and Heights Finance) is committed to providing equal employment opportunity to all qualified employees and applicants. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.

We also do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. Attain Finance provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or training. Authorized Attain Finance representatives  email addresses end in , , , , and