Office Associate

Overview

Position Overview

Under direction, serves as a receptionist in a local office in the Division of Family & Community Services, Department of Human Services (DHS). Performs a variety of difficult and responsible clerical functions and assistance including filing, keyboarding, record processing, secretarial and general office support.

• Keyboards and prepares a wide variety of complex memos, reports, and correspondence involving medical, technical, and legal terminology and routine forms, travel vouchers, customer forms, form letters, cards, and records.
• Prepares and maintains complex, highly specialized files or forms, reports, supplies, brochures, and records.
• Serves as backup receptionist, answers telephone and transfers call, retrieves messages from local office general voice mail box and distributes to staff.
• Opens, sorts, and distributes incoming mail.
• Serves as timekeeper for assigned staff, prepares, and maintains time and attendance records and reports.
• Assists in issuing new or replacement LINK cards to customers, maintains records of card numbers issued or voided, completes computerized transactions to communicate activation of card to Electronic Benefits Transfer (EBT) contractor.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires ability to keyboard at 45 wpm.

Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.

Headquarter

Location:

333 Potomac Blvd, Mount Vernon, Illinois, 62864

Division of Family and Community Services

Region 5

Clerical

Mt Vernon/Jefferson County

Work County: Jefferson

Agency Contact: DHS.Hiring Unit

Posting Group: Office & Administrative Support;
Social Services

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill®Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: state employee benefits page

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  homepage in the blue ribbon.

Non-State employees should log in by using the “View Profile” link in the top right of the  homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees:
Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on  – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your junk mail, spam, or other folders for communication regarding submitted applications. You may receive emails from the following addresses:

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