Customer Success Consultant

As a leading procurement services provider in hospitality, Avendra is expanding its Account Management Team. We are hiring a Customer Success Associate to support our small to mid‑size clients in harnessing the purchasing power of Avendra. Reporting to the Customer Success Sr. Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings, collaborating with Marketing on email campaigns, and leveraging supplier partner offerings to increase client participation and sales.

The ideal candidate will provide solutions for a wide variety of procurement needs, prioritize multiple tasks, and manage key relationships internally, with suppliers, and with clients. The selected candidate will have a tremendous opportunity to accelerate growth for the nation’s premier group purchasing organization (GPO).

Location:

The role is open to candidates based in Rockville, MD or fully remote within the United States.

This is an exceptional opportunity to own high‑impact objectives at a rapidly transforming company. Compensation for this role will be salary and commission based.

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory.
• Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and implement best practices and recommendations.
• Achieve established targets and goals; report business results.
• Create and manage a robust sales pipeline by leveraging internal reports, databases, and tools. Follow the company’s deployment of Salesforce and maximize utilization.
• Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews.
• Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs. Facilitate official connections and resolve any client issues.
• Schedule and conduct meetings mostly via phone, video, and email with assigned Avendra clients, colleagues, and partners. Occasional in‑person meetings with colleagues, supply partners, and clients may occur.
• Meet and exceed metrics and sales targets to grow revenue in an assigned territory by articulating the features and benefits of suppliers and programs.
• Conduct continuous research and possess an understanding of Avendra’s broad supply‑chain offering and your assigned territory and clients.
• Train customers on Avendra’s website, suppliers, programs, and reports.
• Share industry and market insights, and present innovative ideas and approaches with leadership to continuously improve customer satisfaction and ensure successful retention of accounts.
• Utilize Avendra’s CRM systems (Salesforce) as well as other data tools to manage an opportunity pipeline.
• Perform other duties as assigned.

• This position reports directly to the Sr. Manager, Customer Success and works closely with associates in Business Development, Implementation, Marketing, and Sourcing.
• This position is part of a 3‑5 person team and is an individual‑contributor role.

• Minimum two (2) years of sales or related customer success experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets.
• Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
• Intermediate proficiency and demonstrated ability to learn and use Salesforce, Microsoft Office and Teams, Hub Spot, and Avendra’s proprietary CRM system Pivotal.
• General business skills.
• Excellent organizational and time‑management skills with the ability to work effectively in a matrixed organization.
• Excellent oral and written communication and presentation ability, including well‑honed listening skills.
• Preference for candidates with hospitality, lodging, and food service industry experience.

• Problem solver with a results‑oriented mindset and attention to detail.
• Takes initiative and…