Patient Services Representative

Overview

For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth.

As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation.

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Position Summary

We are seeking a friendly and detail-oriented Patient Services Representative (PSR) for our Mount Prospect location. This role is responsible for creating a positive patient experience by greeting and checking in patients, scheduling appointments, and managing the checkout process. The PSR will also provide administrative and office support as needed to ensure smooth daily operations.

• Greet patients
• Check in patients and assist with individual concerns, as they arise
• Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
• Performs administrative tasks and must be cross trained on medical assistant responsibilities to provide support as needed
• Other tasks, as assigned

• 2 years in a healthcare position preferred
• High school diploma or GED required
• Good verbal and written communication skills
• Basic knowledge of computers and office equipment
• Patient-focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast-paced environment

Monday 8:00am - 4:30pm

Tuesday 8:00am - 5:00pm

Wednesday 8:30am - 4:00pm

Thursday 8:00am - 3:30pm

Friday 8:00am - 5:00pm

• Local travel is required to locations within your assigned geographic region. This role will be assigned to cover a geographic region however you may be required to occasionally travel outside of your assigned regional area to support other regional coverage needs of the organization. Must have reliable transportation and be able to travel as assigned.

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status or disability.

If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception
• Must be able to lift/carry up to 25lbs

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation.

The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.