Technical Assistance Cams and Gears

Are you a gearhead with a passion for motorcycles and cars? Andrews Products is looking for a skilled customer support technician, preferably someone who has worked on motorcycles in a HD service department or aftermarket shop, who is looking to move from wrenching to helping others wrench. Representative will be responsible for fielding customer tech/support calls, attending shows/races, verifying cam profiles, and managing customer RMAs.

• Day to day customer calls and requests for information
• Walk customers through questions about products (high performance cams & gears)
• Assist with installation questions
• Assist with reverse engineering and customer service for projects that come into the shop
• Knowledge and experience installing, tuning, specifying camshafts for Harley Davidson Motorcycles
• Knowledge and experience installing and troubleshooting Harley Davidson transmission gears
• General mechanical knowledge for motorcycles, specifically V Twins, some Metric bikes as well
• General automotive camshaft knowledge around push rod V8 engines
• Ability to answer phone calls and tech questions
• Working with engineering to communicate customer requirements to and from engineering and management
• Working with customers for custom applications: cams, gears, one off prototypes
• Measuring camshafts using standard measuring equipment as well as specialized measuring equipment
• Ability to speak to customers in a public setting, trade shows, open houses, race tracks, etc
• Knowledge and exposure to Microsoft Office products, some ERP experience for tracking items
• Ability to work independently, using resources available