Patron Services Assistant; Part-Time
Job in
Mount Prospect, Cook County, Illinois, 60056, USA
Listing for:
Mount Prospect Public Library
Part Time
position
Listed on 2026-01-14
Job specializations:
-
Administrative/Clerical
Clerical, Education Administration, Admin Assistant
Salary/Wage Range or Industry Benchmark: 16.96 USD Hourly
USD
16.96
HOUR
Job Description & How to Apply Below
Position: Patron Services Assistant (Part-Time)
Job Details
Job Location
: MPPL - Mount Prospect, IL 60056
Does the idea of greeting patrons excite you? Do you like the challenge of being able to respond to expected and unexpected questions? The Mount Prospect Public Library is looking for a Patron Services Assistant to staff the welcome desk, which is the first point of contact for all our patrons. At the desk, you’ll answer patron questions and assist with way finding.
In this role, you’ll also handle incoming phone calls, program registration, and meeting room reservations.
SCHEDULE: approximate average of 13 hours/week -
- Tuesday & Friday 9am to 1pm
- Every other weekend:
Saturday 12pm to 5pm & Sunday 12pm to 5pm
SALARY: $16.96 per hour
BENEFITS
- Paid time off
- Paid holidays, including a "birthday" holiday
- Dental, life, and pet insurance
PURPOSE
Under the direct supervision of the Head of Patron Services, the Patron Services Assistant greets patrons and directs inquiries in person and via telephone including program registrations and scheduling meeting room reservations. This position has extensive public contact and performs clerical support in a busy environment.
SUMMARY OF DUTIES:
This position comprises of the following essential duties:
- Public Service (approx. 50%)
- Clerical Support (approx. 40%)
Other non-essential job duties may include special projects, representing the Library, and committee work.
JOB RESPONSIBILITIES
Public Service
Applies MPPL-values-based customer serviceAssists patrons at the public desk, on the telephone, and onlineAnswers informational and directional questionsHandles program and public meeting room registration and/or reservationsRegisters patrons for library programsIssues and monitors volunteer access badges including daily access badges for staffMakes opening, closing, and public emergency announcementsRoutes incoming telephone callsMay serve as a Voter RegistrarProvides various public civic services (vehicle sticker renewal, etc.)Assists patrons in the use of equipment items in the public service areaClerical Support
Assists with clerical duties for other departmentsMaintains department office suppliesMaintains lost and found materials storage and retrieval of lost items.Maintains sign-out keys or equipment for meeting rooms and display casesFacilitates the distribution of museum passes to area attractions for patronsPrepares supply orders; unpacks and distributes suppliesProcesses postage for outgoing library mailAppropriately monitors and processes any inquiries received via the departmental email inboxSpecial Projects
Accompanies outreach staff on school visits and other outreach activitiesResponsible for display case assignments, upkeep, and general appearanceUpdates public bulletin board, as neededActs as a public meeting room liaison for the village, community, and political groupsMay serve as Volunteer Coordinator for individuals volunteering their time at the libraryOther
Attends appropriate meetings, workshops and seminarsResponsible for delivery of emergency jump bag to in-charge staff in case of evacuationResponsible for emergency announcements, as neededServes on committees as assignedOther duties as assignedQualifications
EDUCATION, TRAINING, AND EXPERIENCE
High school diploma (or equivalent work experience) required. Experience working in a public setting is desirable.
KNOWLEDGE, SKILLS & WORK CONDITIONS
Knowledge & Ability
- Ability to access, input and retrieve data from the computer
- Ability to operate a two-way radio and telephone
- Ability to handle and process cash and/or cash register
- Knowledge in the use of the Integrated Library System
- Knowledge of library policies and procedures
Behavioral Skills
Commitment to Task. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.Communication
. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.Coping. Able to maintain a solution-oriented approach while dealing with interpersonal…
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