L3 DC Tech - B Side

Responsibilities

• Perform tasks listed under Level 1 and Level 2 as needed.
• Move servers and switches to required destinations for installation.
• Inspect servers and switches to ensure they are not damaged.
• Install servers and switches and cable them according to provided wire maps.
• Ensure all cables are bundled neatly and in accordance with standards.
• Double-check with network admins to ensure everything is cabled correctly and all connections are up.
• Install additional components needed (NIC, Drive, Memory).
• Assist in unboxing and prepping servers as needed.
• Audit servers and consumables.
• Troubleshoot a variety of servers and isolate the problem that the server is encountering.
• Order replacement parts and install them in servers and ship back the defective part to their respective vendors.
• Update firmware on servers to ensure the latest version is installed.
• Configure IP addresses and default login credentials on servers.
• Assist network admins on any issues they are having with a server, including replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts, and installing upgraded versions of those parts in servers.
• Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on the device.
• Assist network admins who reach out requesting specific assistance with servers or switches.
• Deploy and configure GPUs in servers, ensuring proper installation and functionality.
• Perform break-fix tasks, including troubleshooting and replacing faulty components.
• Provide advanced troubleshooting support and resolution of tickets.
• Serve as the initial contact/liaison between team members and management.
• Prioritize and manage workload across the team.
• Review build documentation before projects and validate any questions or concerns.
• Direct build activities related to data center operations.
• Ensure projects are aligned with data center standards.
• Provide thought leadership to aid with growth across the program.
• Manage multiple simultaneous projects with a high degree of stress within the work environment.
• Monitor project deadlines and provide status updates to project managers.
• Ensure compliance with safety measures and data center standards.
• Deploy and configure GPUs in servers, ensuring proper installation and functionality.
• Perform break-fix tasks related to GPUs, including troubleshooting and replacing faulty components.

• High school diploma, GED, or equivalent.
• Basic knowledge of computer hardware, servers, and components.
• Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word).
• Flexibility to work non-standard business hours that may include weekends and/or holidays.
• Ability to lift up to 35 pounds when necessary.
• Ability to safely climb ladders when necessary.
• Ability to wear personal protective gear correctly when necessary.
• Ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
• 4 plus years of experience in a hyperscale environment.
• Data center, deployment, fiber optic cable, Cable, Rack and stack, Cabling, Troubleshooting, Cat6, Cat5, gpu.

• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification preferred.
• MCP/MSCE certification preferred.
• Scripting experience preferred - Power Shell, Python, Bash.
• Experience with structured cabling, rack & stack, fiber, or optical testing.
• Understanding of storage devices.
• Experience managing work and priorities through a ticketing system.
• Familiarity with ITIL Framework (ITSM, Change Management, Problem Management).
• Strong understanding of Network Fundamentals (OSI Layers 1-3).
• Experience with building, testing, and running cables between devices.
• Experience with installing and terminating Copper and Fiber Optic cabling.
• Experience with GPU deployment and troubleshooting.
• OSHA
  30 or higher certification.

This is a Contract position based out of Mount Pleasant, WI.

The pay range…