Office Coordinator - Patient Registration

Office Coordinator

Classification:
Hourly/Non Exempt

Job Category: 5 Administrative Support Workers

The Office Coordinator assumes responsibility for the smooth and effective operations of the clerical, billing, admission/registration, and patient scheduling aspects of the clinic, including financial tracking of revenues.

• Schedules patient appointments on a rotational basis for physician assignment, based on insurance participation, medical staff by‑laws restrictions, and physician preference.
Makes appointment confirmation calls to patients one day prior to scheduled appointment.
• Tracks cancelled appointments and reschedules patients.
• Coordinates with Center leadership to maximize daily patient census.
• Greet patients and other visitors, answer and route calls to appropriate staff.
• Answers the phone promptly (within 3 rings) in a positive, professional manner.
• Arranges for all follow‑up tests/procedures for patients as required.
• Coordinates billing program with hospital.
• Enters all patient/client demographics, charges, and insurance information with a minimum of 98% accuracy.
• Reconciles charges daily by utilizing the daily charge entry report.
• Ensures that all necessary chart forms are on the charts for the patient visits.
• Ensures timely completion of the chart per hospital policy in order for it to be sent to medical records.
• Enters database information accurately within 24 hours of patient visit in the absence of the data coordinator.
• Verifies insurance coverage and advises all patients of the therapy, tests, and procedures covered by the payer source.
• Maintains and completes assigned reports (telephone log, hospital budget variance, ancillary services) and delivers to Program Director by the 3rd working day of each month.
• Adheres to and follows all patient experience initiatives.
• Reports to and departs from work on time and as satte.
• Performs other duties as assigned.
• Must be able to deal with stress while maintaining composure.
• Solution driven. Collaborates with clinical manager, program director, and clinic staff to initiate timely and effective action plans.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS specimens).

• Five years’ experience in a medical work environment preferred.

• Associate degree in business administration/systems or previous office administration experience preferred.
• Computer literacy and positive interpersonal relationship skills preferred.

Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs % Time lbs % Time

11-్ర 0.black 11-20 0-33
21-50  0-33
51-75  0-33
76-100  0-33
Movement % Time
Bend/Stoop/Twist 0-33
Crouch/Squat 0-33
Kneel/Crawl 0-33
Reach Above Shoulder 0-33
Reach Below Shoulder 0-33
Repetitive Arm None
Repetitive Hand 0-33
Grasping 0-33
Squeezing 0-33
Climb Stairs None
Walking Uneven 0-33
Walking Even 34-66
Environment % Time
Indoors 67-100
Out 好运 0-33
Extreme Heat None
Dusty None
Excessive Noise 0-33
Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33
Work near % Time
Machinery None
Electricity None
SHARPS 0-33
Chemicals 0-33
Fumes 0-33
Heights None

Mid‑Senior level

Full‑time

Hospitals and Health Care