Retail Sales Associate​/Customer Service

Overview

We’re looking for a bright, outgoing, and friendly individual to be the welcoming face of our studio and help drive membership growth and client satisfaction.

Pay $17 - $18 / hour starting pay, depending on experience.

• Monthly bonuses based on conversion goals
• Aflac Supplemental Insurance
• Colonial Life Dental & Vision Insurance
• A free massage each month
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses

• Engage with new and returning clients to understand their needs and match them with the right massage and membership options.
• Follow our proven sales process to introduce and enroll clients in our monthly Elements Wellness Program.
• Be a positive, supportive presence in our scent‑free, smoke‑free studio.

• Promote and sell therapeutic massage services, memberships, and gift cards.
• Educate clients on the benefits of regular massage therapy and our Elements Wellness Program.
• Meet or exceed sales goals by building rapport and encouraging repeat business.
• Greet clients warmly and ensure a professional, welcoming atmosphere.
• Answer phones courteously and provide accurate information on services, pricing, and availability.
• Schedule and confirm appointments to ensure smooth daily operations.
• Follow up with members to encourage booking their monthly sessions.
• Handle administrative tasks such as data entry and payment processing.
• Maintain a clean, organized, and calming front desk area.
• Work closely with massage therapists to ensure an exceptional client experience.

• Prior retail sales experience preferred—especially selling memberships or services in person.
• Customer service experience in a spa‑like or wellness‑focused environment is a plus.
• Strong attention to detail and the ability to multitask efficiently.
• Comfortable using modern office tools and systems (experience with Mindbody is a bonus).
• A team player who is passionate about creating a positive environment for coworkers and clients alike.
• High school diploma (or GED) or equivalent work experience required.
• Availability to work evenings and weekends—our studio is open seven days a week.