Retail Support Specialist

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, delivering enhanced value that produces real results for our clients and partners. We’re looking for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment gives you the opportunity to grow and make a significant impact.

The Retail Support Specialist (RSS) delivers hands‑on, frontline support to AT&T customers inside high‑traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns— Hand‑in‑hand with fast‑paced, high‑volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to stay calm, accurate, and professional in a dynamic retail setting.

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations
• Resolve inquiries related to billing, account updates, plan changes, device support and service concerns
• Troubleshoot wireless devices, network issues, and feature functionality
• Operate effectively in einigen high‑volume retail environments, maintaining focus, professionalism and service quality during peak traffic and escalated situations

• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience

• Perform the role in a retail environment, standing, walking and engaging on the sales floor for up to 8 hours per day
• Ability to work flexible schedules, including evenings, weekends and holidays, based on business needs
• Comfort working in busy, customer‑facing environments with frequent interaction and problem‑solving demands

• Navigate multiple systems simultaneously while engaging with customers in real time
• Document all interactions thoroughly and accurately
• Adhere to company policies, compliance requirements and privacy standards
• Meet or exceed performance metrics, including quality, efficiency and customer satisfaction scores
• Execute and maintain approved planograms for mobile devices and signage
• Maintain inventory accuracy for display devices and fixtures
• Add, remove and reposition phones, fixtures and promotional material per planogram updates

• Work closely with cross‑functional teams such as technical support, billing, fraud, customer care and escalation agents
• Share insights on recurring issues to improve processes and customer experience
• Maintain a positive, professional demeanor during all interactions

• Strong customer service and communication skills
• Ability to handle high‑stress or escalated situations with professionalism
• Proficient in multitasking and navigating complex systems
• Ability to work flexible hours, including evenings, weekends, or holidays as needed

• Experience in wireless communications, retail customer service or technical support
• Previous call center or retail support experience is a plus

• Competitive starting pay of $26 per hour!
Comprehensive training and development programs
• A supportive and engaging team environment
• Opportunities for career growth and advancement

• Medical, Dental, Vision and Life insurance available on the first day of the month following your employment—no extended waiting period!
• 401k plan with employer matching after one year of employment
• Paid vacation, personal/sick days and bereavement time after 90 days
• 50% AT&T wireless discount
• Paid training
• Advancement rộngstream—they prefer to promote from within