Front Desk Supervisor - Hampton Inn & Suites Mt. IOP

Position: Front Desk Supervisor - Hampton Inn & Suites Mt. Pleasant IOP
A Front Desk Supervisor with Hampton Inn and Suites is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability

** What will it be like to work for this Hilton Worldwide Brand?*
* With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time  Guests also enjoy free high speed Internet access, free hot breakfast and more  Plus, Hampton guarantees 100% satisfaction with every stay if you're not satisfied, we don't expect you to pay

We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend  Our approachable, authentic and helpful teams genuinely connect with guests  Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey

Hampton is one of Hilton Worldwide's ten market leading brands  For more information visit www hiltonworldwide com

If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton

** What will I be doing?*
* As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability   Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check in and check out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly  and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre shift meetings, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly

** What are we looking for?*
* Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry  Today, Hilton Worldwide remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

** H
* * Hospitality   We're passionate about delivering exceptional guest experiences

** I
* * Integrity   We do the right thing, all the time

** L
* * Leadership   We're leaders in our industry and in our communities

** T
* * Teamwork   We're team players in everything we do

** O
* * Ownership   We're the owners of our actions and decisions

** N
* * Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

+ Living the Values
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Teamwork
+ Adaptability

** What benefits will I receive?*
* Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off  PTO  benefit  You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners  After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility  Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs  We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member  The above information is provided as a highlight of the major benefits offered to most full team team members in the United States  All benefits listed may not be offered at all locations  This is not a summary plan description or official plan document

** EOE/AA*
* ** Job:
** _Guest Services, Operations, and Front Office_

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* Title:

** _Front Desk Supervisor   Hampton Inn & Suites Mt  Pleasant IOP_

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* Location:

** _null_

** Requisition :
** _HOT0

CAWU_

** EOE/AA/Disabled/Veterans**