Patient Services Specialist

Turnwell Mental Health Network is committed to expanding access to compassionate, high‑quality mental health care and to creating a world where mental health is embraced with urgency, dignity, and innovation. Our foundation is built on the values of compassion, access, integrity, excellence, and innovation.

Patient Services Specialist (PSS)

• Front Desk Operations:
  • Greet and check in patients
  • Schedule and confirm appointments
  • Answer phones and respond to inquiries
  • Collect co‑pays and verify insurance
  • Train and mentor new reception staff
  • Ensure adherence to office policies and procedures
  • Serve as the first point of contact for patient complaints
• Administrative Tasks:
  • Maintain patient records (physical and electronic)
  • Monitor and order office supplies
  • Ensure HIPAA compliance and privacy standards
• Reporting & Coordination:
  • Assist with billing questions and insurance verification
  • Collaborate with office or practice manager

• Experience as a medical receptionist (usually 2–5 years)
• Familiarity with EMR/EHR systems (e.g., Valant, Salesforce, Epic, Athenahealth, Kareo)
• Strong communication and customer service skills
• Knowledge of medical terminology and insurance processes
• Organized and able to multitask under pressure

• Entry level

• Full‑time

• Health Care Provider

• Mental Health Care