Patient Services Coordinator III

Patient Services Coordinator III – Novant Health (Southeastern Spine Institute)

Location:

1625 Hospital Drive, Mount Pleasant, SC 29464

Status:
Full Time

Schedule:

Monday-Friday, 8am-4:30pm

• Manage patient information: accurately record and update patient demographics, insurance details, and medical histories.
• Coordinate appointments: schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle billing and collections: post charges, process co‑pays, and manage patient collections with attention to detail.
• Support administrative functions: cross‑train in various administrative support roles to enhance team efficiency.
• Deliver exceptional service: provide compassionate and professional assistance to patients, families, and team members.

• Education:
  
  High School Diploma or GED required.
• Experience:
  
  One year of clerical experience in a medical office setting required.
• Skills:
  
  Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling appointments; excellent verbal communication; ability to work with changing priorities; organizational, problem‑solving, and critical‑thinking skills; ability to interact with individuals of all cultures and levels of authority; maintain confidentiality; function as part of a team; possess initiative; basic medical terminology; high level of working knowledge of EPIC systems;
  
  detailed knowledge of multiple payer billing requirements; familiarity of coding requirements for practice specialty.
• Preferred:
  Proficient in use of all computer software utilized in practice.

We are committed to fostering an inclusive environment where every team member feels respected and empowered. Our culture is built on collaboration, empathy, and a shared mission.

• Professional development: opportunities for continuing education, certifications, and specialized training.
• Internal advancement: focus on promoting from within with clear career pathways.
• Mentorship programs: connect with experienced leaders who can guide and support your professional journey.

Job Opening