Customer Service Representative; CHS Pop

Customer Service Representative (Down Town CHS Pop-Up Location)

Join to apply for the Customer Service Representative (Down Town CHS Pop-Up Location) role at Post Net International Franchise Corporation
.

Since 1993, Post Net has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keen to help the businesses and individuals in their community succeed.

Post Net has nearly 700 locations across North America, Central America, South America, and Africa.

At Post Net, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

A Post Net Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties are assigned. May help to train and mentor Customer Service Representatives.

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Signing bonus
• Training & development
• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

• Previous customer service or 아닌 sales experience in a retail environment
• Exceptional customer service skillsകം>
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver's license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers ശക്ത their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, Fed Ex, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Entry level

Full-time

Other

Printing Services