Office Manager

Founded in Mount Pleasant, South Carolina, in 2018, Vicious Biscuit quickly earned cult status, with lines out the door and loyal fans hungry for more. Fueled by demand – and a serious biscuit addiction – we are found across South Carolina, North Carolina, Florida, Ohio, Louisiana, Mississippi, and Indiana with more states set to open in the coming year.

Inside each of our stores, you’ll find a vibrant, family-friendly space with a kick of Southern hospitality. Whether you're a local legend or first-time visitor, you’re always welcome at our table. As a member of our Team, you’ll find that we value hospitality, servant leadership, accountability, and growth above all.

• We are a community where families and friends gather. We find meaning in serving others with warmth, kindness, generosity, and genuine care. We stay vigilant for opportunities to show bold, authentic hospitality to our guests and to one another.
• We believe that true leadership is about serving others selflessly, putting their needs and growth ahead of our own. We care deeply about the people we serve and those we serve alongside.
• We are attentive, perceptive, and agile. We hold results and relationships in equal value and strive to steward all resources with care and discipline. We empower leaders who take ownership of their restaurant and their decisions and strive to reach our potential in all areas.
• We embrace the belief that progress is essential in our personal and professional lives. We develop leaders with growth mindsets. We have an unwavering commitment to continuous improvement, striving to be better today than yesterday.

If these values resonate and align with your approach to life and work, you may be a great fit for Vicious Biscuit.

The Office Manager plays a critical, cross-functional role in supporting the core departments of Finance, Human Resources, Marketing, Digital/IT, and Operations. This position ensures administrative execution, cross-team coordination, and operational excellence by managing systems, internal communications, documentation, and vendor support.

• Support executive and departmental teams by protecting the corporate management timeline –ensuring tasks, follow-ups, and deadlines are not missed
• Coordinate cross-functional assignments and ensure ownership/accountability is in place
• Triage immediate four-wall issues (e.g. vendor, facilities, staffing escalations) to ensure timely follow-up and communication with leadership
• Organize, maintain, and structure all brand files in Next Cloud for ease of access, consistency, and access control
• Build and maintain operational workflows and shared calendars to track key dates (e.g. openings, launches, compliance, reporting deadlines)
• Manage day-to-day administrative needs of the office, including scheduling, travel, supplies, and vendor coordination
• Maintain company-wide checklists, tools, SOPs, and onboarding trackers for consistency and compliance

• Assist with invoice processing, GL coding, payable runs and vendor documentation (e.g. W-9s)
• Coordinate with COO to prepare documentation for audits and reconciliations
• Organize expense reports and recurring cost trackers
• Support meeting prep for budgeting, cash flow, and periodic reporting reviews

• Coordinate new hire onboarding materials
• Assist in maintaining internal HR documentation and personnel files
• Track employee milestones, anniversaries, and leadership development sessions
• Support initiatives related to culture, recognition, and team engagement

• Assist in coordination of brand campaigns, PR efforts, and LSM initiatives
• Manage and maintain digital and physical asset libraries (e.g. logos, photos, signage)
• Liaise with corporate and franchise field teams and marketing vendors for collateral needs
• Monitor and support reputation/review management tools (e.g. Momos), escalating negative reviews, flagging trends, and ensuring response expectations are met
• Assist the marketing team in tracking campaign results, coordinating with vendors, and organizing reporting needs

• Assist in tracking digital…