Customer Service Representative

Overview

At Green Stone Farm Credit Services, we're seeking a dedicated and customer-focused Customer Service Representative to be the cornerstone of our exceptional service for all customer segments. This role stands as a vital pillar within our team, directly contributing to our excellent customer service and branch operations. As a Customer Service Representative, you'll foster customer relationships and collaborate closely with our association staff.

Working Hours: 8am-4:30pm, Monday – Friday in the office, providing a stable work-life balance.

Location: Mt. Pleasant, MI office, contributing to the local community.

Our $15 billion portfolio includes rural homeowners to global agriculture and food businesses, providing opportunities to maintain a local presence while working for a top workplace. Green Stone is one of the top Farm Credit associations in the country.

Culture: Core Four values:
Customer First, Delivery Quality, Get involved, Do the right thing. Teamwork, professional development, health and wellness, and a relaxed work environment with flexible schedules.

Green Stone trusts the people we hire and empowers employees to make the best decisions for the customer and the company.

Green Stone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement
• Yearly bonus/incentive opportunity available to all benefit eligible employees

• Providing excellent internal and external customer service as a daily activity.
• Daily customer interactions, answering incoming calls, receipting payments, disbursing funds, and providing administrative assistance to mortgage loan processing and loan documentation.
• Collecting, coordinating, and uploading documentation to facilitate loan closings and ensure accuracy and customer satisfaction.
• Data entry, loan servicing, maintaining branch operations, and supply ordering.

• HS Diploma or Equivalent
• 2+ years customer service or office experience required
• Banking experience preferred

• Communication Expert:
  Excellent verbal and written communication skills to maintain relationships and provide status updates.
• Detail-Oriented:
  Strong attention to detail to accurately enter and verify data.
• Problem Solver:
  Ability to resolve issues efficiently and effectively.
• Multitasking Pro:
  Skilled in managing multiple tasks and priorities.

Green Stone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.