Information Technology Specialist - Networking and Systems Administrator

Overview

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking an Information Technology Specialist 3 – Networking and Systems Administrator to provide hands-on technical support for IT systems across multiple sites within the EIS region of Iowa. In this role, you will manage local hardware, servers, networking equipment, and business applications while ensuring compliance with security and operational standards.

If you thrive in a dynamic environment, enjoy solving technical challenges, and can collaborate effectively with both local and remote teams, please apply! This is not a remote position and will require on-site presence.

What You Will Do:

• Provide timely technical support for IT systems and processes at local sites, including troubleshooting and issue resolution.
• Collaborate with site staff and IT teams (local and remote) to meet operational IT requirements supporting business functions.
• Travel to sites within the EIS region of Iowa to deliver on-site IT support and maintenance.
• Manage and maintain site computers, ensuring proper security measures, software updates, and functionality.
• Support and troubleshoot computer peripherals and assist with automation solutions tailored to site and security needs.
• Maintain accurate inventory and documentation of site-specific IT assets using ITSM systems.
• Install, configure, and maintain physical and virtual servers in alignment with DOM DoIT standards, including backups and patching.
• Deploy and monitor networking equipment and circuits, ensuring operational status and communicating outages or maintenance plans.
• Maintain and patch desktop productivity suites and business-specific applications; document configurations for knowledge sharing and continuity.
• Utilize scripting and automation tools to streamline processes and generate reports where applicable.
• Track and manage support tickets across ITSM, agency-specific systems, and vendor platforms.
• Prepare and deliver clear documentation, weekly status logs, and project reports; attend required team and site meetings.

What We Are Seeking:

• Strong IT troubleshooting skills across systems, servers, networking, and applications.
• Ability to maintain hardware, software, and security compliance.
• Clear communication and collaboration with site staff and remote teams.
• Organized, self-driven, and able to travel within the region.

What We Offer:

• Iowa Public Employees' Retirement System (IPERS)
• Health, dental, and vision insurance
• Generous vacation, sick leave, and paid holidays
• Life and disability insurance
• Retirement savings options (RIC)
• Flexible Spending Accounts

Why Work with Us?

At the Iowa Department of Management (DOM), we help government agencies across the state perform at their best by managing financial resources, technology, and information. Our mission is rooted in service—we provide efficient, innovative, and strategic solutions that empower agencies to fulfill their goals.

We’re guided by four core values:

• Integrity– We act with honesty and accountability.
• Teamwork– We collaborate to achieve shared success.
• Service– We are committed to excellence in public service.
• Partnership– We build strong relationships to drive results.

Working Arrangement

This position requires onsite work at Mount Pleasant Correctional Facility each week.

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Background Check Requirements

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be…