Parts Manager

We are a thriving, family-owned business that is passionate about our employees! We strive to offer a work environment that you not only love, but that allows you to have a work-life balance. We offer a generous time off package, and the best part… we don't work weekends! We offer an environment that is fun, clean and organized, and ready to help you succeed!

The Parts Manager is responsible for managing all aspects of parts and shop supplies (solvent, gloves, pig mat, etc.) within the shop. Part Managers are required to order and receive parts within a timely manner to keep shop production efficiently flowing while maintaining parts margin goals. This role also involves organizing and maintaining inventory, maintaining communication with technicians, managers, advisors and customers.

• Parts Management:
• Oversee the receipt, sorting, labeling, and checking of all incoming parts against the parts list and invoices.
• Ensure accurate matching of parts to confirm they are correct and undamaged.
• Physically check-in (receive) all parts upon arrival using parts lists and Tekmetric.
• Distribution and Organization:
• Distribute parts to the appropriate technicians and departments promptly.
• Organize and maintain parts storage areas to ensure efficient access and use of space, utilizing storage racks, shelving, and bins.
• Store small parts securely, labeling them and keeping them together for safe transportation to technicians.
• Shop Floor Maintenance:
• Keep the shop floor clear of parts by utilizing designated storage areas, and avoiding in-vehicle storage when possible.
• Clean and remove old parts and boxes from the shop once jobs are completed. Collaborate with the General Shop (GS) to maintain a clean environment.
• Invoicing and Returns:
• Process material invoicing by scanning and verifying that all parts are accurately billed, and post invoices before the end of the day.
• Handle returns and credits for parts as necessary, including negotiating credits on damaged parts and following up on credits weekly.
• Order Follow-Up:
• Follow up on parts orders, conducting searches, communicating with dealers, and sourcing components as needed. Verify arrival dates and update advisors on any issues.
• Order and follow up on electronic parts orders, ensuring that they are processed correctly.
• Communication:
• Maintain high-level communication with service advisors, technicians, and vendors regarding parts changes, delays, and pricing to ensure smooth operations.
• Assist the paint shop with parts organization and ensure paintable parts are ready for processing after matching with technicians.

• Maintain a parts margin of 25% or less per month.
• Build professional relationships with parts vendors to aid in keeping margins low by negotiating pricing.
• Ensure quality, price, and timeliness of parts is at top of mind at all times. Keep cost of goods in mind by shopping for quality parts at the best prices.
• Maintain an organized and efficient parts department focusing on cleanliness and accessibility.
• Ensure accurate inventory management (oil filters, oil, bulbs, shop supplies, etc.) and timely distribution of parts to support production goals.
• Collaborate with staff to ensure correct parts are quoted and / or available.
• Foster effective communication with all team members and external vendors to enhance operational efficiency.
• Answering phone calls.
• Scheduling appointments for customers.
• Checking customers and their vehicles in and out.
• Completing other work as needed by the General Manager.
• This comprehensive approach not only emphasizes the core responsibilities of the Parts Coordinator but also highlights the importance of operational efficiency and effective communication within the shop environment.

• Customer Service or Administration
  
  Experience:
  
  Must have at least 1 year in any customer service or administration related position.
• Organizational
  
  Skills:
  
  Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability…