Retail Operations Supervisor

Retail Operations Supervisor

Pet Smart – Retail Operations Supervisor

Pet Smart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate associate experience and support development through training, onboarding, mentoring, coaching, performance reviews, disciplinary actions, and promotions.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.
• Execute merchandise strategies to optimize sales, including receiving, placement, displays, and promotional setups.
• Manage inventory levels, conduct regular audits, analyze sales trends, and recommend stock replenishment and markdowns.
• Assist in maintaining accurate inventory records and addressing discrepancies.
• Operate point‑of‑sale systems and handle cash transactions in compliance with company policies.
• Maintain store standards and enforce policies, procedures, and code of ethics.
• Participate in opening and closing procedures to uphold brand promise.
• Complete monthly live cycle counts and resolve discrepancies.
• Ensure pet care maintenance, feeding, and health of in‑store pets, including new arrivals and sick animals.
• Provide a positive experience for pet parents with online orders, pick‑up, or ship‑from‑store.
• Take immediate action and report when a sick or injured pet is identified, and transport as needed.
• Prepare for and receive new store‑owned pet arrivals, ensuring quarantine and health standards before movement to sales floor.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability with flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail for a visually appealing store layout.

• No direct reports; expected to guide and support associate development.
• Provide feedback on associate performance to the direct supervisor.
• Act as leader when other leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.

• Stand, walk, climb ladders, use hands to handle, feel, hold, write.
• Frequently reach with hands and arms, stoop, kneel, crouch; speak and hear; lift up to 50 lbs regularly, occasionally >100 lbs.
• Exposure to moving mechanical parts, wet environment with pet hair, moderate noise, and live animal handling.

Pet Smart is an equal opportunity employer. We provide reasonable accommodations to applicants with disabilities throughout the application process, upon request and as required by law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles, we consider qualified applicants with arrest and conviction records consistent with local laws.