Quality Assurance Supervisor

Overview

This role is responsible for supervising the completion of and/or completing the Quality Assurance audits on relevant shifts at the DCC;
Quality audits cover all RL3 Services and smaller program streams. You will also be responsible for collating the outputs from the quality audits. You will lead by example and create an engaging, motivating environment with an open communication culture.

This is an onsite position in our Mt. Juliet TN facility, with a schedule of Monday - Thursday 5AM - 3:30PM.

• Oversee Completion of audits on all RL3 Services areas of the DCC; this covers product, process, Operations, 5S and compliance (list is not exhaustive)
• Record and report audit outputs
• Support and drive the DCC QMS Processes as they relate to RL3
• Produce regular QMS KPI reports, chair QMS KPI meetings and take action to improve performance against them
• Work with the Operations Teams to continuously improve performance against the QMS KPIS
• Work with the Operations Teams to continuously improve performance against the QMS KPIS
• Feedback audit outputs to manager and stakeholders
• Support Quality Assurance Manager in deliverables
• Facilitate/Enforce RIOS / R2 Requirements
• Manage the output and performance of Quality Assurance Auditors on relevant shift
• Recruitment, training, coaching, and ongoing development of Quality Assurance Auditors/Inspectors
• Performance manage direct reports, providing coaching and timely feedback to drive high performance standards and address any capability gaps
• Put forward and lead on new ideas to develop audits and create reports where required
• Support in the root cause analysis of customer-impacting issues
• Bring new ideas to the table that enhance our IMS
• Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers
• To demonstrate accountability and ownership
• Ensure Health and Safety policies are always followed
• Continuously develop your knowledge and capability by utilizing the resources and tools available

• High school diploma or GED, Associates Degree preferred but not required
• Experience in high-volume manufacturing or production, repair experience preferred
• Excel knowledge for example, input of data into excel to record audit results
• Experience in following process maps and standard working instructions
• Experience with completion of audits of work completed by others
• High level of attention to detail
• Familiarity with large data pools for purposes of analysis
• Knowledge of data analysis software such as Power
  
  BI or Tableau

• Conflict resolution
• Use a combination of hard (MS Word, Teams, Outlook, Excel, and data analysis) and soft skills (critical thinking, leadership, motivation, negotiation, proactive progress, discipline) to direct, re-direct, and grow team members