IT Manager, Ops Tech Solutions; OTS; Fulfillment & Operations

Job  |  Services LLC

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.

We value diversity! We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team, which fulfills our customer promises millions of times a day. The technology varies between our facilities, but Amazon’s core IT infrastructure relies on top‑tier vendor hardware networked over fiber optic, copper, and wireless topologies. Internal customers use mobile computing devices, thin clients, integrated computers, and PCs running Windows, Linux, and Android to move e‑commerce items from suppliers to fulfillment center shelves, from shelves into packaging, from packages into vehicles, and onto deliveries worldwide.

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

• 5+ years of experience developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an information technology operations manager.
• Bachelor’s degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

• Knowledge of hardware architectures.
• Experience with system management tools and client/server environments.

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. The base pay for this position ranges from $105,100 per year in our lowest geographic market up to $185,000 per year in our highest geographic market. Equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

This position will remain posted until filled. Applicants should apply via our internal or external career site.