Security Officer

Job Overview

Mitie security are looking for an experienced security receptionist to come on board at our client's prestigious site at Maxim park. The role would suit someone with security and reception experience looking to boost their income or part-time working hours.

This is a fast-paced role where no two days are the same. The ideal candidate will have previous customer service experience and a willingness to take on extra hours at short notice. Days, nights and weekend working will be required.

To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AIs) and any subsequent changes. Delivering results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AIs).
• Proactively refer to and review the published Assignment Instructions, familiarising oneself with changes to suggest amendments that will improve or enhance the current level of service.
• Be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision) and wear it at all times whilst carrying out duties. The Customer also requires a CCTV PSS SIA Licence. Additional courses may be contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

• Fully and satisfactorily complete all required competency training.
• undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to renew your licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
• Maintain professional conduct in difficult situations and with challenging customers.
• Complete an accurate, detailed notebook entry after any incident for the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
• Call emergency services and the Communication Centre to report all incidents.

• Previous Security Experience
• Excellent customer service
• Driver's licence or ability to commute to the site location
• SIA licence

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme, with options such as access to earned pay before payday for a small fee. Choices, our flexible benefits platform, lets you customise benefits to suit your lifestyle.

Options include dental insurance, dining cards, coffee clubs, technology purchases, and more. You can access high street discounts via MiDeals and participate in a cycle-to-work scheme. Life cover is the greater of your annual salary or a minimum of £10,000. We also offer a save-as-you-earn scheme and a Mitie Matching Share Plan. We award Mitie Stars as recognition for hard work, with monthly prizes and a potential top prize of £10,000 at year end.

We are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process due to a disability or long-term condition, please let us know by emailing us. Since 1987, Mitie has 80,000 employees and operates globally as a leading facilities management and professional services company.

Join our Mitie Team. Together our diversity makes us stronger.

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