Customer Care Coordinator

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers. Do you want to be part of something great?

You will be the first point of contact for tenants and service users, providing a professional, responsive, and effective customer service experience across all communication channels. The role supports tenants with housing‑related queries, ensuring timely resolution or appropriate referral, and helps maintain high levels of satisfaction and community trust.

• Schedule and manage customer appointments
• Update and maintain customer records in Microsoft Dynamics NAV (Navision)
• Create service orders, invoices, and purchase orders in the system
• Handle customer enquiries via phone and email
• Track job status and follow up with customers
• Maintain accurate documentation and reporting
• Coordinate with operations
• Participate in daily/weekly team meetings

• Experience using Microsoft Dynamics NAV (Navision ERP)
• Good knowledge of MS Office (Excel, Outlook)
• Ability to multitask and prioritize within a fast‑paced environment
• Problem‑solving and customer‑focused mindset
• Strong scheduling and coordination skills

• Excellent development and progression opportunities
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

Teamwork – We collaborate, support one another, and achieve more together.

Integrity – We act with honesty, fairness, and transparency in everything we do.

Excellence – We set high standards and deliver quality for our people and our customers.

Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.