IT Application Analyst

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Mission:
All of us, for each of you, every time.

Our Vision:
Together, serving as the trusted regional healthcare partner.

Our Values:
Listen~Love~Respect~Excel~Innovate

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. This position analyzes and modifies data systems; resolves system related problems through appropriate research methods and communication with user department professionals and vendors; analyzes reports in relation to system capabilities;

follows department procedures relative to request tracking and documentation; analyzes and modifies the system design; and develops procedures to process information.

This is a full-time position working Monday-Friday from 7:30am-4:00pm.

• Consult with users, analyze their computing needs, develop, and maintain database/spreadsheet applications.
• Uses the ticketing system to create and update work tickets and documentation to support the configuration and maintenance of the various IT systems and functions.
• Troubleshoot hardware and software problems and initiate corrective procedures; install and maintain software and hardware.
• Update and maintain various system software such as operating systems, security software systems, backup systems, directory maintenance, capacity and resource management systems, local software utilities and print systems.
• May assist and advise management regarding computing facility requirements and make recommendations as requested.
• Provide technical support to Samaritan Healthcare and its entities primarily in the areas of software.
• Ability to install and upgrade software, and operate a variety of hand tools and computer diagnostic utilities.
• Provide day‑to‑day consulting services and development support, interpret user problems, and initiate the appropriate action for their resolution.
• Interface with vendors supplying software and hardware needs.
• Provide detailed technical support in the areas of the EHR/EMR, PC hardware specifications, PC software development and use, Network and PC/Mid‑range/Mainframe connectivity.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body.
• Ensures self‑compliance with organization policies and procedures, as well as labor agreements.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
• Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
• Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

The professional in this position reports to the Information Technology Director. This position works closely with all computer users within the organization in order to support their computing needs.

• Education:
  • Bachelor’s degree in Information Technology or related field or equivalent experience.
• Experience:
  • Intermediate level, with 3-5 years of experience and healthcare systems knowledge.
  • In depth knowledge and experience with VMware. Capable of configuring and managing virtual machines and virtual switches.
• Skills/
  
  Competencies:
  • Capable of analyzing a problem, understanding the impact to the organization and able to recommend a course of action for resolution.
  • Proven skills and demonstrated success with managing complex projects, working independently, performing above expectations, and meeting standards of professional conduct and behavior.
  • Strong mathematical, verbal, and written communication skills.
  • Excellent customer service skills.

• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.