Patient Services Representative

Overview

Our Vision
:
Together, serving as the trusted regional healthcare partner.

Our Mission
:
All of us, for each of you, every time.

Our Values
:
Listen, Love, Respect, Excel, Innovate.

At Samaritan we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. We are searching for a Patient Services Representative I to join our team! This position is responsible for the efficient and orderly admission of inpatients, the registration of outpatients and ensuring accurate patient information is collected.

Ensures that all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the facility. Performs paging, announcement of public messages and responds to all inquiries in accordance with hospital policy. Greets all visitors promptly and courteously. Directs visitors to appropriate areas, provides a wheelchair for a customer, etc., and reflects good public relations.

This position is a full-time role working Monday-Friday between 6:30am-3:00pm.

• Ensure all incoming calls are promptly and courteously answered and routed to the correct extension within the hospital system, physician offices, or clinics associated with the hospital.
• Perform paging, announcement of public messages and respond to all inquiries, in accordance with organization policy.
• Monitor and announce all emergent and alarm systems according to current organization policies for Emergency Codes.
• Responsible for the pre-registration and registration of all patients who need our services, in a considerate, accurate/efficient and timely manner. If unable to get all the necessary information at the time of registration, follow up and obtain information.
• Follows department’s documentation policy to ensure necessary information is documented in the patient’s account.
• Gathers complete and accurate patient demographic and insurance information from patients and physicians.
• Ensure that all insurance information is promptly and properly verified using EPIC Real Time Eligibility (RTE) or applicable provider portal as needed.
• Responds promptly to patient inquiries regarding hospital billing procedures, policies and statements and aligns patients with resources for financial counseling as needed.
• Works closely with Financial Access to ensure proper financial clearance of scheduled procedures.
• Register patients with on-the-job injuries, MVAs, and other injuries and have them complete the appropriate forms.
• Take payments from customers. Maintain cash drawer and complete daily deposits following department’s cash handling procedure, letting the Patient Access Manager know of any cash discrepancies or concerns.
• Collect co-pays, deductibles, and/or set payment arrangements when applicable.
• When the service is emergent, the representative immediately provides whatever information obtained to the clinical staff for patient’s immediate care.
• Understands and follows appropriate rules and regulations regarding patient admissions such as Medicare Secondary Payer, Advance Beneficiary Notices, Message from Medicare, Notice of Privacy Practices, Patient Rights, Advance Directives and EMTALA.
• Ensures all necessary forms, letters of non-coverage, and questionnaires are completed and signed accurately.
• Responsible for identifying and properly coding insurances, DLI's, Medicaid, Medicare, and HMO's.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies, including security and safety, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures self-compliance with organization policies and procedures, as well as labor agreements.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
• Conducts self in a professional manner and ensures personal appearance meets the standards…