Patient Services Representative

Job Category
:
Clerical & Financial Services

Requisition Number
: PATIE
004369

Posted
:
January 27, 2026

Job Type
:
Full-Time

Location
:
Samaritan Hospital, 801 E Wheeler Rd, Moses Lake, WA 98837, USA

Hourly Range
: $20.02 - $24.91

Samaritan Hospital, 801 E Wheeler Rd, Moses Lake, WA 98837, USA

At Samaritan we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. We are searching for a Patient Services Representative I to join our team! This position is responsible for the efficient and orderly admission of inpatients, the registration of outpatients and ensuring accurate patient information is collected.

Ensures that all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the facility. Performs paging, announcement of public messages and responds to all inquiries in accordance with hospital policy. Greets all visitors promptly and courteously. Directs visitors to appropriate areas, provides a wheelchair for a customer, etc., and reflects good public relations.

This position is a full-time role working Monday-Friday between 6:30 am-3:00 pm.

• Ensure all incoming calls are promptly and courteously answered and routed to the correct extension within the hospital system, physician offices, or clinics associated with the hospital.
• Perform paging, announcement of public messages and respond to all inquiries, in accordance with organization policy.
• Monitor and announce all emergent and alarm systems according to current organization policies for Emergency Codes.
• Pre‑registration and registration of all patients who need our services in a considerate, accurate and efficient manner. If necessary, follow up to obtain additional information.
• Document all necessary information in the patient’s account in accordance with departmental policy.
• Gather complete and accurate patient demographic, insurance and clinical information.
• Verify insurance information promptly using EPIC Real Time Eligibility (RTE) or applicable provider portal as needed.
• Respond to patient inquiries regarding hospital billing procedures and policies and provide resources for financial counseling as needed.
• Collaborate with Financial Access to ensure proper financial clearance of scheduled procedures.
• Register patients with on‑the‑job injuries, MVAs, and other injuries and complete the appropriate forms.
• Collect co‑pays, deductibles and set payment arrangements when applicable, and take payments while maintaining the cash drawer and following department’s cash handling procedures.
• When services are emergent, provide all relevant information to clinical staff immediately.
• Understand and follow all rules and regulations regarding patient admissions such as Medicare Secondary Payer, Advance Beneficiary Notices, and EMTALA.
• Complete and sign all necessary forms, letters of non‑coverage and questionnaires accurately.
• Identify and properly code insurances, including DLI's, Medicaid, Medicare and HMO's.
• Maintain professional growth and development through seminars, workshops and professional affiliations.
• Follow safe work practices and policies to prevent injuries.

The individual in this position reports to the Patient Services Manager and works closely with the Pre‑Registration Specialist to assure all patients and insurance information is received for the payment process to be completed.

• Education
  :
  High school diploma or equivalent required.
• Preferred Experience
  :
  Previous registration experience in a healthcare setting.
• Ability to operate a multi‑line phone system.
• Experience performing data entry using EPIC preferred.
• Excellent interpersonal, written and verbal communication skills.
• Competency with department equipment.
• Critical thinking skills and independent problem‑solving.
• Demonstrated accountability and safe judgement.
• Demonstrated competency in caring for customers/patients across all ages.
• Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire.

• Occasional standing, walking, lifting up to 25 lbs, reaching, kneeling, bending, stooping, pushing and pulling.
• Prolonged periods of sitting.
• Color vision – ability to distinguish and identify different colors.
• Communication using verbal and written skills for accurate exchange with healthcare professionals, patients and the public.

This employer is an Equal Opportunity Employer. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.