Credit Union Fraud & Recovery Specialist

Overview

Are you looking to work for a fun, fast paced, hardworking, learning setting with great people in a team orientated environment? If you are interested in helping people achieve their financial goals and making a difference in the lives of others, a credit union is a place for you. Credit unions are a great place to work as we are focused on our mission of "people helping people".

Working at a credit union is fun, fulfilling and best of all, we get to make a difference in our members' lives.

At Partnership Financial Credit Union (PFCU) we have a full time position available that could be a great fit for you. If you have a knack for a fast-paced, get-it-done workplace, a passion for helping people, and enjoy working and collaborating with others, then you may want to join our team! When you work for PFCU, you are both an employee and a member of a credit union.

This means we care about your well-being just as we do our members, and you'll get to enjoy all the benefits a credit union has to offer too! PFCU is a member-owned financial institution with offices in Morton Grove, Barrington, Des Plaines, Evanston, and Franklin Park. We remain dedicated to maintaining close, personable relationships with our members while delivering the best possible products and services.

Along with CEO Mary Ann Pusateri's long tenure of over 38 years, PFCU has many team members with over 20 years of service. Learn more about PFCU fcu.org.

With origins dating back to the 1950's, PFCU is a member-owned financial institution that focuses on driving up member satisfaction through low loan rates, high deposit rates and low or no fee products and services.

The Fraud & Recovery Specialist is responsible for the administration of all general recovery duties for the organization. This role involves communication with members on past due accounts, handling Credit Bureau disputes, fraud processing, and third-party collection tracking. Under direct supervision of the EVP Lending, you will perform administrative tasks including recovery efforts, filing required documents, handling bankruptcy correspondence, and more.

• Administration and loan file maintenance. Process changes when received, review and enter into the system. Review the validity of date changes when requested to change a date on a loan.
• AFT Exception Reporting – Download the daily Automatic Funds Transfer exception report for Lending team to work. Follow up on any transfers that show up multiple days.
• Handle payment returns – reach out to members when their payments by ACH or check are returned.
• Download delinquency reports – On a weekly basis download Visa and Consumer delinquency reports.
• Collect on Delinquent Accounts – Collection of any and all delinquent accounts, track and collect accordingly. Correspond with members regarding overdue accounts by phone, email, fax, and mail.
• Referrals to Collections Agency
  - Any uncollectable loans, not filed under bankruptcy protection, to be charged off and referred to collection agency. Upload the required information into the agency's online portal.
• Handle inbound calls, building strong member relationships, and offering innovative solutions to meet member needs.
• Work with Fraud Investigations and various business units to incorporate departmental reporting into the fraud monitoring system.
• Create standardized reporting templates for fraud investigations to streamline documentation.
• Supports fraud detection efforts by reviewing alerts and analyzing basic reports to identify unusual activity.
• Documentation of fraud findings and assisting in case creation and trackers within our CU Answers software.
• Support the Operations team by gathering and organizing documentation for fraud investigations.
• Collection of documents for subpoenas and search warrants as directed.
• Place delinquent member deposit accounts on Chex Systems with approval from management and/or make recommendations to management.
• Collect on Negative Shares not protected by bankruptcy filing.
• Maintain the core processing charge off system to reflect all loans approved for charge off are charged off in the core system.
• Update…