Collision Estimator

Overview

WELCOME TO GERBER COLLISION & GLASS

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers.

As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description

This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.

• Establish an exceptional and successful customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process.
• Accurately assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
• Work with all team members to achieve the repair facility's KPIs and ensure alignment with customer expectations.

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Attend monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPIs by maximizing role performance.
• Uphold the company's Core Values:
  Honesty, Integrity & Respect.

• Knowledge of repairs and OE guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s; minimum of 1-year experience
• Must be willing to complete I-CAR training
• Valid driver’s license

• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s; minimum of 1-year experience
• Must be willing to complete I-CAR training
• Valid driver’s license

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repair

Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner

Gerber offers comprehensive benefits including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
• 6 paid holidays annually
• Medical, prescription drug, dental & vision insurance effective Day 1
• 401(k) retirement plan with company match
• Employer-paid…