Wheelchair Services Supervisor – RDU Airport

Wheelchair Services Supervisor – RDU Airport (Hands‑On Leadership Role)

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Join Guardian Professional Services as a Wheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands‑on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.

• Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service
• Coordinate shift coverage, scheduling, and daily assignments
• Oversee airport wheelchair operations during weekends and other assigned shifts
• Communicate with dispatch, airline personnel, and airport authorities to maintain service quality
• Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely)
• Review incident reports and ensure all procedures are followed accurately
• Maintain a professional, positive environment that reflects Guardian’s service standards

• 5+ years of customer service experience (required)
• 2+ years in a supervisory or lead role (required)
• Airport experience strongly preferred
• Valid Driver’s License preferred
• Excellent communication, reliability, and problem‑solving skills

• Paid training and opportunities for overtime
• Health, vision, Dental, PTO, 401(k) benefits
• Career growth path into Operations Management and Senior Supervisor roles
• Make a meaningful impact daily by helping passengers travel safely and comfortably
• Required Airport Background & SIDA Badge Fees reimbursed after 90 days of employment

Full‑time

$14.00 per hour with earned gratuities and OT opportunities

Minimum 40 hours per week

In person – Raleigh‑Durham International Airport (Morrisville, NC)

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance