Wheelchair Services Supervisor - RDU Airport

Join Guardian Professional Services as a Wheelchair Services Supervisor
, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands‑on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.

What You’ll Do

• Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
• Coordinate shift coverage, scheduling, and daily assignments.
• Oversee airport wheelchair operations during weekends and other assigned shifts.
• Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
• Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
• Review incident reports and ensure all procedures are followed accurately.
• Maintain a professional, positive environment that reflects Guardian’s service standards.

What You Bring

• 5+ years of customer service experience (required).
• 2+ years in a supervisory or lead role (required).
• Airport experience strongly preferred.
• Valid Driver’s License preferred.
• Excellent communication, reliability, and problem‑solving skills.

Why You’ll Love Working Here

• Paid training and opportunities for overtime.
• Career growth path into Operations Management and Senior Supervisor roles
  .
• Make a meaningful impact daily by helping passengers travel safely and comfortably.
• Required Airport Background & SIDA Badge Fees reimbursed after 90 days of employment.

Job Type: Full‑time
Pay: $14.00 per hour with earned gratuities and OT opportunities
Expected

Hours:

Minimum 40 hours per week
Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)

• 401(k)
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance