Security Service Technician

The Security Service Specialist III is responsible for servicing our existing customer base troubleshooting and repairing access control, CCTV, intrusion, intercom, and fire alarm systems. The candidate will have strong networking knowledge of LAN, WAN, and mesh networking connected to a local or remote server, or cloud based system. The Service Specialist III will have strong verbal and written skills to keep the customer and the office informed of the status of the repair, and a strong work ethic to work independently or as a team reporting to the Service Field Supervisor.

The ideal candidate will have the ability to work the systems they are comfortable with, but also systems they have limited to no experience on and use those same troubleshooting methods and critical thinking skills to take care of the customer.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

* Mentor and develop peer Service Specialists assigned to your team with lesser knowledge and experience

* Interface with customer personnel developing relationships and demonstrating systems; providing training as needed

* Use technology to document not only the status of the repair, but record video clips or pictures into the system as a means to provide the office with a visual representation of the before and after of the repair in case the customer were to call and ask questions.

* Use technical manuals, your peers, and interface with manufacturer's technical support to troubleshoot problems

* Complete small add on's for the customer and bill for those services.

* Able to determine maintenance versus non maintenance, or out of warranty repairs and bill when needed while informing the customer up front of the charges before initiating those repairs.

* Wiring, either repair or new of our installed systems shall conform to NEC
70 or any other applicable codes and standards

* Able to run horizontal and vertical EMT, ENT, or rigid conduit per NEC
70 for repairs out in the field

* Read and review architectural drawings, customer site specific specifications, and installation manuals from the original installation to determine the best method for the repair

* Use test equipment such as multimeter's, cable testers, and toners to test and repair circuits and sensors while following wiring and system specifications

* Provide daily and weekly reports to Brady management

* Other duties and responsibilities as required to support the needs of the business

* Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices

* Collaborate with all Associates to uphold the company's mission and values

* Travel 20% of the time as required

* Must be able to work overtime/weekends as required

* Must be able to work an on-call basis periodically