Operation Lead

Overview

Operation Lead – Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we re able to create a place where everyone feels like they belong.

• Provides leadership, direction, and management to assigned book of work/studies. Provides operational oversight and guidance to staff to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others.
• Acts as a point of contact for delivery strategy and solutions around monitoring, enrollment and/or site management; including alignment both internally and externally for assigned studies.
• Provide Delivery Oversight to support quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal and local guidelines and ICH GCP for assigned portfolio.
• Works closely within appropriate business unit/region to ensure staff performance on studies and ensure correction of any deficiencies as identified by staff, clients, and auditors.
• Develops and/or supports customer relationships, manage customer expectations, governance structures, process standardization, and escalates more serious risks and issues as required.
• Oversees assigned book of work/studies to ensure identification of critical data and process, the assessment of risks to protocol execution and clinical delivery.
• Identifies needs and may make recommendations for process improvement and efficiencies.
• Participates in work streams to support the development and implementation of new BU /cross functional strategic initiatives.
• May be required to validate (timing & forecast) hours applied in the designated resourcing tool where functional staff are not yet assigned. Uses data-analytics to oversee clinical delivery services, operations, compliance, and quality.
• Ensures issue resolution for monitoring strategy, enrollment and/or site management.
• Supports financial oversight of assigned book of work related to monitoring, enrollment and/or site management to achieve target revenue.
• Support in audits of clinical delivery and prepares others for participation in audits.
• Provides support to Business Development to facilitate new project awards during the Bid Defense process, providing expert Clinical Operations guidance where required. May participate in marketing activities, client presentations and proposal development.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car…