Vice President, Delivery Operations and Geo Delivery Leader

Job Summary

The Solutions & Services Group (SSG) is a newly established business unit within Lenovo aimed at driving the company's transformation by delivering incremental business across product-related services, managed services, AI & hybrid cloud services, smart vertical solutions, and 'as a service' offerings, including Device as a Service (DaaS) and Truscale.

We are seeking a seasoned and strategic Vice President, Delivery Operations and Geo Delivery Leader to lead and oversee all service delivery operations across the Group's five major geographic regions. This high‑impact, executive role is responsible for the seamless and effective delivery of our entire portfolio—including hardware, maintenance & operations, and industry‑specific solutions. The successful candidate will be a key driver of operational excellence, customer satisfaction, and profitable growth, ensuring our delivery capabilities scale with our ambitious business objectives.

• Strategic Delivery Leadership: Develop and execute a cohesive global delivery strategy for all hardware, operational support, and industry solutions across the five regions. Ensure alignment with the overall business unit and corporate strategy.
• P&L and Operational Accountability: Hold ultimate responsibility for the Delivery P&L across all regions, driving cost efficiency, optimizing resource allocation, and ensuring profitability of service delivery.
• Cross‑Regional Governance: Establish and maintain a standardized governance framework for delivery operations. Ensure consistent processes, metrics, and performance standards (SLAs, KPIs) are met or exceeded globally.
• Stakeholder Management: Serve as the senior executive point of contact for delivery performance for internal stakeholders (Sales, Product, C‑Suite) and key global clients. Manage escalations and ensure superior client satisfaction.
• Talent Development and Leadership: Lead, mentor, and develop a high‑performing team of regional delivery leaders and managers. Foster a culture of excellence, collaboration, and continuous improvement.
• Delivery Operations Excellence: Oversee all aspects of Delivery Operations. Drive initiatives to improve quality, efficiency, and scalability.
• Risk Management: Proactively identify, assess, and mitigate delivery and operational risks across the global footprint. Ensure business continuity and compliance with relevant regulations.

• Education: Master's degree in Business Administration, Engineering, or a related field.
• Experience: 15+ years of progressive leadership experience in service delivery, operations, or professional services within a global, complex technology organization.

• Proven Track Record: Demonstrated success in a senior leadership role (VP, SVP, or equivalent) with P&L responsibility, managing large‑scale, cross‑regional delivery operations.
• Technical Acumen: Deep understanding of delivering integrated solutions encompassing hardware infrastructure, IT operations, and industry‑specific software/application services.
• Leadership
  
  Skills:
  
  Exceptional ability to lead, influence, and inspire large, geographically dispersed teams. A proven mentor and developer of senior talent.
• Strategic Mindset: Strong strategic thinking and analytical skills, with the ability to translate business goals into operational execution plans.
• Communication: Outstanding communication and interpersonal skills, with the executive presence to engage effectively with C‑level executives, board members, and major clients.
• Global Perspective: Extensive experience working in and managing multi‑cultural, international teams. Willingness to travel internationally as required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.