Application Support Analyst

Expected Travel
:
Up to 10%

Requisition : 1440

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation — a relentless pursuit of identifying unmet clinical needs — to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care.

Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit

The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.

The Application Support Analyst role provides support for software applications / solutions used at Teleflex in support of business requirements. Responsibilities include planning, installing, supporting, monitoring, upgrading and maintaining software application/solutions in a highly integrated and dynamic environment.

• Install, configure, test, manage, maintain and upgrade software including database, operating systems, and applications independently and in teams
• Support applications in a multinational corporation and data center environment
• Support business applications in a federally regulated environment, specifically FDA, SOX, GLBA, PCI-DSS 3, and HIPPA-HITEC
• Perform upgrades on existing software to maintain supportability, usability, and effectiveness of applications
• Work with customers to evaluate, recommend, implement, test solutions for business needs
• Troubleshoot, diagnose and analyze incidents for integrated systems spanning multiple hosts, technologies and software applications in a matrixed management environment
• Document operations, installation, IQ, work instructions and troubleshooting
• Communicate technical problems, issues and alternatives to teams and management in ways that facilitate resolutions
• Resolve escalated Support Desk issues
• Drive tasks to completion with minimal supervision

• Bachelor of Science degree in Computer Science, Information Technology, Information Science, Management Information Systems. Or equivalent work experience.
• 3+ years experience in a related position.
• Experience with ITIL processes, software development, and documentation best practices.
• Experience in a regulated environment a plus.

• Experience with networking technologies and concepts including load balancing, firewalls, routing and switching networking, single sign-on and active directory
• Experience with:
  Windows Server, Unix / Linux, Java / .Net. Weblogic, Apache/Tomcat and Microsoft II2 Web servers, Web Sphere / Oracle Business Intelligence, Oracle Applications and Database, Citrix Desktop, SQL Server, Microsoft OS, System Administration
• Experience with QAD, Delego, Vertex, Finance and Accounting systems, Oracle Agile PLM, Hyperion, and Lansa is a plus
• Strong communication and interpersonal skills required while working collaboratively in a team environment and interacting with customers, system owner, and vendors.
• Requires broad-based knowledge on a variety of computer, network, security, programming/scripting technologies along with the ability to rapidly learn new skills/technologies.
• Requires excellent documentation skills to produce clear, concise and understandable documents as require by regulatory requirements.
• Requires the ability to work multiple projects simultaneously.

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: .