Systems Administrator

Overview

SYSTEM ADMINISTRATOR (MDM, GOOGLE WORKSPACE & AZURE FOCUS)

• Provide Tier 2/3 technical support and escalation assistance for end users and IT support staff.
• Administer and manage endpoint devices using Mobile Device Management (MDM) platforms including device compliance, security policies, application deployment, and conditional access.
• Manage and support Google Workspace environment including user provisioning, security policies, email administration, shared drives, and data governance.
• Administer Microsoft Azure and Entra  identity management, group policies, RBAC, conditional access policies, and device enrollment.
• Configure, maintain, and secure cloud and on-prem infrastructure including servers, applications, networking, and security platforms.
• Troubleshoot system and network performance issues and recommend infrastructure improvements.
• Install, configure, and maintain Windows Server environments and Windows endpoints.
• Perform system backups, disaster recovery testing, and data integrity monitoring.
• Deploy operating system images and applications using imaging and deployment tools.
• Maintain documentation for IT procedures, security standards, and technical configurations.
• Assist with cybersecurity initiatives including endpoint protection, patch management, and vulnerability remediation.
• Support VoIP and unified communications platforms including email, collaboration tools, and IP telephony systems.

DESIRED SKILLS & EXPERIENCE

• Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Mobile Device Management (MDM) administration (Intune, MaaS
  360, or similar)
• Google Workspace Administration
• Microsoft Azure / Entra
• VMware vSphere management
• Active Directory and Group Policy administration
• Windows Server and Windows endpoint system administration
• Cloud file sharing platforms (Google Shared Drives, Egnyte, or equivalent)
• Endpoint security platforms (EDR/Next-Gen AV, Sentinel One, Crowd Strike)
• Desktop imaging and deployment tools (Smart Deploy, Intune Autopilot)
• Network infrastructure management including switches, routers, and SD-WAN
• Helpdesk/service management platforms (Fresh service)
• Backup and disaster recovery solutions (Cloud based, Druva, Veeam)
• IP telephony systems (Zoom, Ring Central)

• Azure Virtual Machines, Storage Accounts, and Networking
• Zero Trust security models
• Zerto replication
• Fortigate Firewalls and SD-WAN
• Salesforce administration
• Microsoft D365

• Strong troubleshooting and analytical skills
• Excellent written and verbal communication
• High attention to detail and documentation standards
• Ability to manage multiple projects and priorities
• Self-motivated with a continuous learning mindset
• Strong collaboration and customer service orientation