Senior Product Manager - Clinical Attrition Risk & Engagement

Senior Product Manager – Clinical Attrition Risk & Engagement

Relias is a global leader in enterprise learning – we empower over 11,000 health‑care and human‑service organizations to improve clinical and financial outcomes through assessments, data analytics, and evidence‑based courses.

• Comprehensive health & wellness benefits, including 401(k) match, flexible PTO, and inclusive parental leave. Relias pays for the employee portion of monthly health ESP.
• Flexible hybrid work – onsite and remote options available.
• Employee resource groups open to all staff.
• Structured onboarding program to get you up to speed.તમાં
• Growth and career advancement opportunities:
• Leadership, professional development curricula, and Nanodegree options in technology and data science.
• Conferences and organizational participation such as NC Tech.
• Onsite coffee shop with free coffee and pastries.

• Lead the development of the Clinical Attrition Risk & Engagement predictive model.
• Align executive, sales, marketing, customer success, and engineering stakeholders on product vision, priorities, and trade‑offs.
• Work with Data Science, Engineering, and UX to design the scoring engine, risk stratification dashboards, and alerting mechanisms.
• Partner with other solutions and third‑party vendors to define telemetry requirements, data contracts, and signal taxonomy.
• Collaborate on model development, leakage prevention, calibration, bias checks, and ongoing retraining; publish model cards & change logs.
• Balance customer needs, business goals, and technical feasibility to build trust and credibility.
• Use market sizingetsk (TAM, SAM) and competitive analysis to identify high‑value opportunities; create financial models for investment decisions.
• Formulate and test hypotheses through customer insights, data analysis, and experimentationuridad for decision‑making.
• Lead discovery through qualitative and quantitative research to uncover customer pain points.
• Track product metrics—retention, activation, engagement, revenue impact—and analyze trends for insights.
• Collaborate with engineering and UX to break down problems into iterative solutions and milestones, balancing short‑term and long‑term priorities.
• Provide market context and define clear, measurable outcomes for cross‑functional teams.
• Translate detailed requirements, user stories, and acceptance criteria for engineering teams.
• Drive sprint planning, backlog prioritization, and stakeholder alignment to ensure timely, high‑quality delivery.
• Facilitate demos for technical and business stakeholders; create product documentation (release notes, FAQs, Launch Briefs).
• Partner with Marketing, Sales, and Customer Success to develop commercialization strategies and adoption plans.
• Define release criteria, instrumentation plans, and success metrics to ensure product quality and measurable impact.
• Conduct post‑launch analysis and iterate to improve product performance.
• Mentor teammates and enhance product management best practices.
• Handle other duties as assigned.

• Track record of delivering analytics/ML informed products in workforce/HCM or clinical operations.
• Data & ML literacy and hypothesis‑driven experimentation.
• Experience integrating HRIS, scheduling, LMS, and compliance systems.
• Proven ability to deliver solutions to business problems, assess risks, and prioritize based on data.
• Strong collaboration with engineers, designers, and leaders.
• Agile development experience, UX, and customer discovery.
• Feature‑and‑business planning, and go‑to‑market experience for new products.
• Understanding of internal functions such as sales, engineering, and marketing.
• Knowledge of contemporary technologies applicable to healthcare business problems.
• Self‑starter, can‑do attitude, results‑driven across cross‑functional teams.
• Strong written, verbal, and presentation skills; proven meeting facilitation.
• Excellent interpersonal skills and influence.
• Capability to evaluate and prioritize Generative AI use cases aligned with user needs and platform strategy.
• 9+ years of product management experience in SaaS and/or healthcare industry.
• Bachelor’s degree.

• Degree in computer science, technical discipline, or healthcare specialty.

Relias is an Equal Opportunity Employer and a Drug‑Free workplace.

Relias values collaboration. The hybrid work model requires you to reside in North Carolina, within a commutable distance (~1‑hour) to our Morrisville headquarters, and to איל work onsite approximately 30 days per quarter.

Company: Relias LLC днако| Job : 285623