Digital Experience Director - CPQ

Additional Locations

United States of America – North Carolina – Morrisville

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We are seeking a highly motivated and experienced leader to join our LXG Sales Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our users to be effective, efficient, and satisfied in selling our portfolio of offerings.

The goal of this role is to create a vision for our CPQ (Configure, Price, Quote) experiences, develop the plan and business case for delivering them and teaming with relevant stakeholder organizations to enable it over a period. This will primarily be accomplished through applying process improvements and automation as well as elements of machine learning and artificial intelligence. This is a thought and team leadership role to drive out and deliver the ultimate CPQ experiences for our users.

You will be responsible for the effectiveness, adoption, and user satisfaction of the platforms through the measurement of KPIs (eg OSAT) and feedback. You will also lead key initiatives around data analytics & insights, system performance and adoption.

This role will require a combination of leadership, strategic vision, and a deep understanding of the sales process and experiences of the end-to-end CPQ environment as well as the ability to work seamlessly with many organizations to deliver the vision.

• Lead and build a team of digital experience professionals.
• Foster a collaborative, high-performance culture focused on continuous improvement and innovation.
• Set clear objectives, KPIs, and expectations for team performance and development.
• Provide mentorship and coaching to team members, encouraging growth and skills development.

• Develop and execute a comprehensive digital strategy for CPQ.
• Leadership and ownership of our CPQ platforms and solutions.
• Oversee the lifecycle of our CPQ tools and platforms and ensure optimization.
• Ensure that the experiences align with business objectives and enhance user productivity and engagement.
• Stay up to date on industry trends, digital tools, and best practices to keep the platform cutting-edge and aligned with user needs.

• Collaborate closely with internal stakeholders – primarily ISO as well as our BGs, DT, IT, and supporting organizations to drive out efficient and effective digital experience for our users.
• Act as the primary point of contact for key stakeholders, gathering feedback and prioritizing feature development based on business impact.
• Communicate progress, risks, and successes to senior leadership and other stakeholders regularly.

• Monitor and analyze platform usage and performance metrics to identify areas for improvement.
• Implement enhancements and updates based on user feedback, analytics, and changing business needs.
• Ensure the platform provides a seamless, user-friendly experience, with a focus on intuitive design,…