HCS ServiceNow HRSD Analyst Senior

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

HR Systems & Strategic Data Management
:
Act as the primary service delivery analyst and subject matter expert for the Service Now HR Service Delivery platform. Lead governance and strategic maintenance of HR Service Delivery data within Service Now, ensuring data integrity and alignment with organizational goals. Oversee complex data validation, audits, and system workflow approvals to identify and correct data inconsistencies. Ensure compliance with confidentiality, regulatory standards, and HR data governance requirements.

Develop and optimize reporting frameworks to deliver actionable HR analytics that support executive decision-making.

Problem Solving, Implementation & Change Leadership
:
Provide expert guidance on optimizing HR Service Delivery workflows and data management practices within Service Now. Lead and coordinate system testing efforts, including configuration, data conversion, and regression testing. Support major Service Now enhancements and HR system integrations. Drive knowledge transfer and change management initiatives to ensure adoption of system and process improvements across HR teams.

Audit, Compliance & Risk Management
:
Champion data integrity initiatives and ongoing compliance audits across HR systems. Proactively identify compliance risks and lead corrective action plans to ensure sustained data accuracy. Partner with HR leadership and compliance teams to ensure HR databases and Service Now case data meet all governance and audit requirements.

Advanced Measurement & Business Analysis
:
Apply advanced analytical expertise to diagnose complex HR service delivery challenges and identify root causes. Design and implement sustainable process enhancements based on data-driven insights. Lead evaluation and measurement of HR process improvement initiatives using advanced analytics, metrics, and Service Now reporting tools. Communicate strategic insights and recommendations to senior leaders to influence HR operational strategy.

Complex Case & Escalation Management
:
Manage and resolve complex Tier II and escalated employee cases in Service Now. Ensure timely, accurate case resolution in compliance with HR policies and procedures. Review and approve sensitive data changes, enforcing strict adherence to audit controls and business rules. Serve as a point of escalation for HR Service Delivery challenges. Provide mentorship and technical guidance to junior analysts.

Leadership in Tools, Methodologies & Technology
:
Advocate for and implement best practices in use of the Service Now HR Service Delivery suite and related HR technologies. Monitor emerging HR technologies and trends to recommend and lead adoption of innovative tools and methodologies. Serve as a subject matter expert and mentor for HR systems and Service Now capabilities. Foster continuous improvement and capability development within the HR Service Delivery team.

Collaboration and Communication
:
Build and sustain strong partnerships across HR, IT, and key functional partners to ensure cohesive HR service delivery. Maintain clear, timely, and consistent communication to align stakeholders on hiring requirements, documentation standards, and process expectations. Serve as a trusted advisor and liaison, translating complex HR system, data, and compliance requirements into actionable guidance for cross‑functional partners. Promote transparency and shared accountability by fostering open dialogue and collaborative problem‑solving across teams.

Confidentiality and Data Security
:
Handle sensitive teammate information and confidential HR initiatives with the utmost confidentiality and adhere to data security protocols. Ensure compliance with data protection regulations and company policies.

Education Requirements:

• Bachelor’s degree required.

Licensure/Certification Requirements:

• Service Now certifications preferred (HR Service Delivery).

Professional Experience Requirements:

• Requires four (4) years of relevant experience in HR systems,…