Employee Relations Manager, Employee Relations- Ops HR

Employee Relations Manager, Employee Relations
- Ops HR

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. This position’s responsibilities fall into proactive and reactive categories. The Manager must collaborate with and influence field operations managers, human resources, and contractors; analyze multiple levels of employee and partner feedback to identify risks and gaps; create, audit, and sustain positive workplace relations programs;

and design and conduct positive workplace relations training that drives best practices. Balancing time between projects and crisis-response is a critical component for success.

The Manager will possess employee relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects, and will become an important “source of truth” regarding whether the organization is meeting its core values and principles.

Location:

Atlanta (primary support) near a major airport. The role supports sites across one or more operational regions; significant domestic travel (up to 50% of the time) is required.

• Detect and Mitigate Risks:
  Identify trends, gaps, and challenges; execute solution‑focused strategies and programs to mitigate risks.
• Crisis Management:
  Work reactively on crisis‑oriented partner issues under constrained time limitations while exercising excellent judgment.
• Project Management:
  Own large‑scale, network‑wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data:
  Use data and anecdotes to develop persuasive narratives and recommendations; define and measure success of programs.
• Communicate Effectively:
  Produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver engaging training sessions.
• Collaborate:
  Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve:
  Work independently with minimal supervision in ambiguous situations, overcoming internal and external barriers to drive resolutions.
• Work at Scale:
  Launch and manage sustainable mechanisms for entire networks.

• Bachelor’s degree.
• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
• Successful record of creating, improving and executing programs at scale.
• Excellent skills and attention to detail, able to juggle and prioritize multiple tasks while delivering on commitments.
• Outstanding written and verbal communication skills; extensive public speaking, training, or communication experience.
• Ability to connect quickly with people across diverse backgrounds; skilled in MS Excel, Word, SharePoint, and PowerPoint; curious about new learning technologies.

• Advanced degree, JD, or other specialized training in labor/employee relations.
• Leadership experience in distribution, logistics, and/or transportation industries.
• Experience building and launching programs that measurably impact engagement.
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
• Comfort in a fast‑paced environment and ability to manage through ambiguity and change.
• Solid sense of accountability, high‑quality judgment, and sound decision‑making.
• Fluency in multiple languages.
• Ability to handle confidential information and elevate issues when appropriate.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://(Use the "Apply for this Job" box below)..

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